How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Cotton On package tracking

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Cotton On
http://cottonon.com
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How to Track a Cotton On Order

Whether you're ordering casual wear, accessories, or home items from Cotton On, tracking your order is simple and flexible. You can track it using the tracking number sent to you, through your Cotton On account, or via third-party platforms. This guide explains every method in detail, so you always know where your order is and when to expect it.

Step-by-Step: How to Track a Cotton On Order

There are three main ways to track a Cotton On order, depending on what information you have.

Using a Tracking Number

Once your order has been shipped, Cotton On will email you a tracking number.
Click the link in that email or copy the tracking number.
Go to the courier's website (e.g., Australia Post, USPS, or DHL) and paste the tracking number in the search box.
You’ll see your package’s journey and estimated delivery date.

Tracking may take 24 hours to update after your shipping confirmation is sent.

Tracking Through Your Cotton On Account

Visit cottonon.com and log in to your account.
Click on My Account in the top-right corner.
Go to Order History and select the relevant order.
If the order has shipped, you’ll see a tracking number and a Track My Order button.

You’ll also be able to view your full invoice, estimated arrival time, and return options.

Using a Third-Party Tracker

Find your tracking number from your email or account dashboard.
Go to a tracking site like PackyApp.
Paste the tracking number and hit "Search."
View updates from multiple couriers, all in one place.

These tools are especially helpful for international orders or when your package passes between different couriers.

Cotton On Tracking Number Format

The tracking format varies depending on the courier used to deliver your order.

Carrier	Format Example	Details
Australia Post	33 012 345 678 901 234	16-digit numeric code
USPS	9400 1000 0000 0000 0000	20–22-digit numeric code
DHL Express	00340434123456789012	20-digit numeric format
New Zealand Post	EP123456789NZ	Starts with two letters, ends with “NZ”
Aramex / Fastway	FR123456789	Varies—can include letters and digits

You’ll find your tracking number in the shipping confirmation email sent by Cotton On.

Carriers Used by Cotton On

Cotton On ships from several regional warehouses and uses multiple couriers to fulfill orders around the world:

Australia Post – Main carrier for domestic Australian deliveries
USPS – Handles most deliveries in the United States
New Zealand Post – For orders shipped to or within New Zealand
DHL Express – Used for international express shipping
Aramex (Fastway) – Often used for standard deliveries across regions like New Zealand and South Africa

The courier assigned depends on your location and selected delivery method at checkout.

Order Delivery Statuses

Here's a breakdown of what each tracking status means and what actions you may need to take:

Status	What It Means	Recommended Action
Order Confirmed	Cotton On has received your order and is processing it	Wait for a shipping confirmation email
Preparing to Ship	Items are being packed at the warehouse	Tracking details will follow soon
Shipped / In Transit	The courier has picked up your package	Use the tracking number to follow progress
Out for Delivery	The package is on its way to your address	Be available to receive the order
Delivered	The item was marked as delivered at your location	Check your mailbox, doorstep, or concierge
Delivery Attempted	The courier attempted delivery, but no one was available	Reschedule or pick up from the local depot
Held at Customs	The package is being checked before clearing into your country	Wait; contact support if delayed more than 5 days
Returned to Sender	The package was undeliverable and sent back to Cotton On	Contact Cotton On for the next steps

Common Issues & FAQs

Why hasn’t my tracking number updated yet?

Sometimes tracking numbers are created before the item has been physically handed to the courier. Allow 12–24 hours for updates to appear. If it still hasn’t updated after 48 hours, contact customer support.

How long does Cotton On delivery take?

Australia Standard Shipping: 3–7 business days
Australia Express: 1–3 business days
U.S. Orders (Standard): 5–10 business days
New Zealand: 3–5 business days
International Orders: 7–14 business days, depending on customs and local delivery speed

Delivery times begin after the item is shipped, not when the order is placed.

It says “Delivered”, but I haven’t received anything—what should I do?

Double-check your delivery address, mailbox, and common drop-off points.
Ask neighbors or building staff if they accepted it on your behalf.
Contact the carrier with your tracking number.
If unresolved, reach out to Cotton On support with your order number.

Why is my package stuck at customs?

Customs clearance can take 1–5 days, depending on your country. If your package is stuck longer than that without updates, contact the courier first. If needed, Cotton On support can help escalate the issue.

Can I track my order without an account?

Yes. Even if you checked out as a guest, you can still track your order using the tracking number sent in the shipping confirmation email.

Link to Official Help Center

Need help with a delayed or missing delivery? Visit the Cotton On customer support page here: Cotton On Help Centre - https://cottonon.com/US/customer-service.html.

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