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Aramex delivery tracking
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Aramex
https://www.aramex.com -
Support
1-718-553-8740
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Aramex Tracking Numbers
What is an Aramex Tracking Number?
An Aramex tracking number (also called an Air Waybill number or AWB number) is the unique identifier that links a physical shipment to its electronic record in the Aramex logistics platform. Aramex is a global logistics and transportation company headquartered in Dubai, UAE, with operations in more than 65 countries across the Middle East, Africa, Asia, Europe, and the Americas. The tracking number enables real-time monitoring of a parcel from the moment it is picked up through each hub transit until final delivery.
Where to Find Aramex Tracking Numbers
Aramex tracking numbers are provided by the sender when a shipment is created. You will find it in the shipping confirmation email sent by the retailer or business, printed on the adhesive shipping label on your parcel, and inside your Aramex account dashboard if you ship through aramex.com. For Shop & Ship customers — Aramex's international parcel forwarding service — the tracking number is displayed in the Shop & Ship member portal against each incoming or outgoing parcel.
Aramex Tracking Number Formats
Aramex tracking numbers are predominantly numeric and typically range from 10 to 15 digits in length. A typical domestic or regional AWB might look like 31234567891. Some international shipments or Shop & Ship parcels may incorporate alphabetic prefixes or suffixes related to the origin or destination region. Aramex also uses a Shop & Ship locker number (an alphanumeric forwarding address code) which is separate from, but linked to, the shipment's AWB. You can track using the AWB number or the Shop & Ship reference at aramex.com/track.
Aramex Tracking Statuses
Common Aramex Tracking Statuses and Their Meanings
| Original Status | Translated Status | Description | Action Required |
|---|---|---|---|
| Shipment Information Received | Aramex has received the electronic shipping order from the sender, but the physical parcel has not yet been picked up. | None. Wait for the courier to collect. | |
| Shipment Picked Up | An Aramex courier has collected the parcel from the sender or drop-off point and scanned it into the network. | None. Your parcel is en route. | |
| Departed Operations Facility | The parcel has left an Aramex sorting or processing hub and is moving toward the next destination. | None. | |
| Arrived at Operations Facility | The shipment has reached an Aramex hub, typically in the destination city or region, and is being processed. | None. Delivery is approaching. | |
| In Transit | The parcel is moving between Aramex facilities or through a partner airline/ground network. | None. | |
| Held at Customs / Clearance Delay | The shipment is undergoing customs inspection. Additional documents or duties may be required. | Check your email for a customs notification. Provide required documents or pay applicable duties promptly. | |
| Out for Delivery | The parcel has been assigned to a local courier and is on its way to the final delivery address today. | Be present at the delivery address. | |
| Shipment Delivered | The parcel has been successfully handed over to the recipient at the destination address. | None. If you have not received it, contact Aramex support. | |
| Delivery Attempted | The courier tried to deliver but was unable to complete the delivery (no one home, restricted access, etc.). | Contact Aramex or check the delivery notice for redelivery or pickup options. | |
| Shipment on Hold | The shipment is temporarily paused due to missing documentation, address issues, unpaid duties, or pending customs approval. | Contact Aramex customer support to resolve the underlying issue. | |
| Return to Sender | The shipment could not be delivered and is being returned to the original sender. | Contact the sender to arrange a new shipment with corrected information. |
Comparison of Aramex Mailing Services
| Service | Pricing Structure | Delivery Speed | Features |
|---|---|---|---|
| Aramex Express | Premium — weight- and zone-based | 1–3 business days (regional); 3–5 days (international) | Priority handling, full tracking, insurance, signature on delivery |
| Aramex Economy / Ground | Lower cost — weight- and zone-based | 4–7 business days | Standard tracking, suitable for non-urgent shipments |
| Shop & Ship | Membership fee + per-shipment weight rate | Varies by origin/destination (typically 5–14 days) | Personal forwarding locker addresses in USA, UK, UAE, etc.; consolidation available; app-based management |
| Aramex Same Day / Next Day | Premium rate; available in select cities | Same day or next business day | Urgent local delivery, real-time GPS tracking, dedicated courier |
Contact Information for Aramex
Aramex Customer Service Channels
- Phone (UAE): 600 544 000
- Phone (USA): +1 (718) 553-8740
- Phone (India): +91 (22) 3941-9900
- WhatsApp: Text ""Hi"" to +971 4 503 1111 to reach the Aramex chat assistant
- Email: Not publicly listed (use the contact form at aramex.com)
- Website: Aramex Official Tracking Page
- Social Media: Twitter/X @Aramex; Facebook facebook.com/Aramex
