How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Refund Policy

CLICKOR LTD12/01/2024

General

This Refund Policy applies to all purchases, including subscriptions, made in the Packy Package Tracker app, operated by CLICKOR LTD.

All payments are processed securely via Stripe.

By purchasing any paid features or subscriptions, you agree to this Refund Policy.

Payments

All transactions are processed by Stripe on behalf of CLICKOR LTD.

By providing payment information, you authorize us to charge the applicable fees for the selected services.

Subscription Policy

The app may offer auto-renewable subscriptions.

By purchasing a subscription, you agree that:

Subscriptions renew automatically unless cancelled before the end of the current billing period;
You are responsible for managing and cancelling your subscription;
Cancellation will take effect at the end of the current billing period.

Refund Eligibility

Unless required by applicable law, all payments are non-refundable.

We do not provide refunds for:

partially used subscription periods;
unused time;
change of mind;
accidental purchases.

Exceptions

We may, at our sole discretion, issue refunds in limited cases, including:

duplicate charges;
proven technical issues that prevent access to the paid service;
unauthorized transactions (subject to verification).

All refund requests must be submitted within 14 days of the transaction.

EU Consumer Rights

If you are located in the European Economic Area (EEA), you may have the right to withdraw from a purchase within 14 days.

However:

By purchasing and immediately using the app’s paid features, you expressly agree to the immediate performance of the service;
You acknowledge that your right of withdrawal may be lost once the service has been fully or partially provided.

Technical Issues

If you experience technical problems:

Contact us at [email protected];
We will make reasonable efforts to resolve the issue.

Refunds for technical issues are granted only if the issue cannot be resolved within a reasonable timeframe.

Chargebacks

If you initiate a chargeback without contacting us first:

We reserve the right to suspend or terminate your access to the service;
We may dispute the chargeback with the payment provider.

Changes to This Policy

CLICKOR LTD may update this Refund Policy from time to time.

We recommend reviewing this page periodically for any changes.

Contact Us

If you have any questions or would like to request a refund, contact us at: [email protected]