How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Hermes package tracking

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Hermes
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How to Track a Hermès Order: A Step-by-Step Guide

Hermès is known worldwide for its refined craftsmanship and iconic luxury products—from silk scarves to Birkin bags. When ordering online from Hermès, tracking your purchase is simple and reliable. Whether or not you have a tracking number, this guide will help you follow your order every step of the way—from Paris to your doorstep.

How to Track a Hermès Order

You can track your Hermès package in three main ways:

Using a Tracking Number

Once your order has shipped, Hermès will send you a confirmation email that includes your tracking number and a clickable link.

Steps:

Open the shipping confirmation email from Hermès.
Find the tracking number (typically from FedEx, UPS, or DHL).
Click the link or copy the number.
Paste it on the official carrier’s site or use a platform like PackyApp for live updates.

Via Your Hermès Account

If you placed the order while signed into your account:

Go to hermes.com and log in.
Hover over your name at the top right → Click “My Orders.”
Choose the relevant order.
Click “Track My Order” to see its delivery status.

Through Third-Party Trackers (e.g., PackyApp)

If you prefer not to log in:

Go to PackyApp.com.
Paste your Hermès tracking number.
Select the carrier if it doesn’t auto-detect.
Hit “Track” for detailed updates.

Hermès Tracking Number Formats

Hermès partners with multiple premium carriers depending on the region, and tracking formats vary accordingly.

Carrier	Tracking Format Example	Notes
FedEx	12-digit numeric (e.g., 123456789012)	Used in the U.S. and some international deliveries
DHL Express	Starts with 10 digits or begins with “JD”	Often used for international express deliveries
UPS	Begins with “1Z” + 16 characters	Common for North American orders
Chronopost (France)	13-character alphanumeric	Used for domestic France deliveries

If no tracking number is visible yet, your order may still be processing or awaiting carrier pickup.

Carriers Used by Hermès

Hermès carefully selects trusted shipping partners to ensure every item arrives safely and promptly:

FedEx – Used across the U.S. for standard and express deliveries.
DHL Express – Preferred for fast international shipping.
UPS – Often used in North America for larger items or faster service.
Chronopost – Used in France for domestic or regional shipping.

The choice of carrier may influence how quickly you receive tracking updates and how often they are refreshed.

Order Delivery Statuses

Here’s a quick breakdown of typical Hermès delivery statuses:

Status	What It Means	Action Needed
Order Confirmed	Your order has been received and is being prepared.	No action needed yet.
Preparing for Shipment	Your item is being packed at a Hermès facility.	Wait for the tracking number.
Shipped	Your package has left the warehouse and is in transit.	Track using the provided number.
In Transit	The carrier is moving your package between hubs.	Monitor progress.
Out for Delivery	Your order is on a courier vehicle and arriving today.	Ensure someone is available to receive.
Delivered	The package has been delivered successfully.	Check your front door or mail area.
Delayed / Exception	A problem occurred (e.g., weather, customs, incorrect address).	Contact the carrier or Hermès support.
Returned to Sender	Delivery failed, and the item was returned.	Contact Hermès for next steps.

If a status remains unchanged for over 72 hours, reach out to the carrier or Hermès customer service.

Hermès Customer Service Channels

If you need help with tracking, delivery concerns, or product questions, Hermès offers several trusted support options:

Help Center. Visit hermes.com/us/en/help for FAQs, delivery policies, return instructions, and more.

Live Chat. Available directly on the Hermès website. Look for the chat icon in the bottom-right corner during business hours.

Phone Support. Call 1-800-441-4488 (U.S. only). Hours: Monday to Friday, 9 AM – 6 PM (Eastern Time).

Email Contact Form. You can send detailed inquiries via their Contact Us page.

In-Store Support. If you live near a Hermès boutique, you can also ask store staff to assist you with online order questions or returns.

Hermès support is known for its attention to detail and discretion, especially helpful when dealing with high-value or time-sensitive deliveries.

Common Issues & FAQs

Why isn’t my tracking number working?

It can take up to 48 hours for the tracking link to become active. If it's still blank after that, contact Hermès.

How long does Hermès delivery take?

Standard: 3–5 business days

Express: 1–2 business days

International: Up to 7 business days, depending on customs.

Can I track an order without a tracking number?

Yes, if you ordered via your Hermès account, just check “My Orders.” Otherwise, refer to the confirmation email.

What if my order says “Delivered” but I didn’t receive it?

Check with neighbors, the building concierge, or your mailbox. If still missing after 24 hours, contact Hermès.

Does Hermès require a signature upon delivery?

Yes, most Hermès packages require a signature due to their high value. Ensure someone is available to receive it.

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