Novaposhta delivery tracking

About Novaposhta

Novaposhta is a Ukrainian courier service specializing in express delivery of parcels, freight, and documents. It offers domestic and international shipping, covering Ukraine and over 200 countries. Novaposhta is known for fast delivery, a wide network of branches, and convenient tracking services. It provides same-day, next-day, and scheduled deliveries, with a focus on business logistics and e-commerce support.

How to Track a Package with Novaposhta

Tracking a package with Novaposhta is easy. First, find your Novaposhta tracking number provided by the sender after your parcel is dispatched. Follow these steps:

1. Visit the official Novaposhta website or app.
2. Enter the tracking number in the search field.
3. Click “Find package.”
4. Review real-time delivery status, including shipping progress and order location.

Detailed tracking statuses Novaposhta

Nova Poshta provides a variety of tracking statuses to help customers monitor their parcels in real-time. Here is a breakdown of the key tracking statuses you may encounter when shipping with Nova Poshta:

1. Accepted at the Branch: The parcel has been registered at a Nova Poshta office.
2. In Transit: The package is on its way to a regional hub or destination city.
3. At Sorting Center: It has reached a sorting facility, where it will be prepared for the next leg of the journey.
4. In Storage at the Branch: The parcel is waiting at the nearest office or locker for the recipient to pick it up.
5. Out for Delivery: A courier is en route to deliver the package directly to the provided address.
6. Delivered: The recipient or an authorized person has received the package.
7. Redirected: The parcel's delivery address has been changed at the customer’s request.
8. Delivery Delayed: External factors (such as weather or logistics issues) are causing delays.
9. Held at Customs: For international parcels, this indicates that the package is under customs processing.
10. Returned to Sender: The parcel could not be delivered and is being sent back to the original sender.

These statuses are designed to provide transparency at every step of the shipping process. It is worth noting that some updates may take up to 24-48 hours to reflect due to operational loads, especially during peak shipping times. If you experience delays or if a status remains unchanged for an extended period, Nova Poshta recommends contacting customer service for further assistance. This way, customers can stay informed about their parcel’s location and anticipated delivery.