ITELLA delivery tracking

About ITELLA

ITELLA is a courier service specializing in express delivery and logistics solutions. ITELLA provides services for e-commerce, documents, and parcel shipments, offering fast and reliable delivery worldwide. Known for its advanced tracking systems, ITELLA operates in multiple regions, including Europe, Russia, and Asia. ITELLA's key advantages include competitive rates, timely deliveries, and a customer-centric approach.

How to Track a Package with ITELLA

Tracking your parcel with ITELLA is easy and convenient. Start by finding your ITELLA tracking number, which is given once the shipment is dispatched. To track your package, visit the official ITELLA website or use the tracker. Enter the tracking number in the search field, click "Track," and view real-time updates on your order's delivery status.

Detailed tracking statuses ITELLA

ITELLA provides several detailed tracking statuses to help customers monitor the progress of their parcels. Below are the main statuses you might encounter, with explanations of what each one means:

  1. Shipment Created
    This status indicates that the shipping order has been created, but the parcel has not yet been picked up by the courier. It is an initial step in the shipping process.
  2. Picked Up
    This status means that the courier has collected the parcel from the sender's location. The package is now in transit.
  3. In Transit
    When a package is in transit, it has been picked up by ITELLA and is on its way to the destination. This status means that the parcel is being moved through the logistics network.
  4. Out for Delivery
    This status appears when the parcel is nearing its final destination. The package is on the delivery vehicle and will soon be delivered to the recipient's address.
  5. Delivered
    The "Delivered" status means the package has successfully reached its destination and has been handed over to the recipient or left at the designated location.
  6. Arrived at Sorting Facility
    This status shows that the parcel has reached a sorting facility for processing and will soon be forwarded to the next stage of its journey.
  7. Customs Clearance
    If the parcel is being shipped internationally, this status means the package is going through customs inspection and clearance. Delays in this stage can occur if there are issues with the shipping documents or customs fees.
  8. Delivery Attempted
    If the courier tries to deliver the parcel but is unable to (due to reasons such as the recipient being unavailable), the package will be marked with this status. A second attempt or instructions for pickup may follow.
  9. Held at Facility
    When a parcel is held at a local ITELLA facility, it could be due to a delivery issue or pending further action from the recipient. This could involve a failed delivery or a need for additional address verification.
  10. Returned to Sender
    This status appears when a parcel cannot be delivered after several attempts or due to issues like an incorrect address. The package is then returned to the sender.
  11. Exception
    An "Exception" status indicates that an unexpected event has occurred that may delay the package, such as extreme weather conditions or issues with documentation. The parcel is still in transit but is delayed due to unforeseen circumstances.
  12. Address Issue
    This status means there is a problem with the recipient’s address, such as missing details or incorrect information. The customer may need to contact ITELLA to resolve the issue.
  13. Pending
    If the status shows "Pending," it indicates that no new updates are available yet, and the parcel's progress is temporarily paused or awaiting further action.

By understanding these tracking statuses, ITELLA customers can interpret the journey of their parcel and be aware of any potential issues that might arise. Always refer to the tracking tool for the most up-to-date information on your shipment.