Chronopost Portugal delivery tracking

About Chronopost Portugal

How to Track a Package with Chronopost Portugal

Tracking a parcel with Chronopost Portugal is easy and efficient. First, find your tracking number, usually given by the sender after the shipment is dispatched. Follow these steps to monitor your order:

1. Visit the official Chronopost Portugal website or the Packy platform.
2. Enter the tracking number in the designated tracker field.
3. Click the “Track my delivery” button to access real-time updates on your package's shipping status.

This process ensures you stay informed about your parcel's journey until it reaches you.

Detailed tracking statuses Chronopost Portugal

Chronopost Portugal provides several detailed tracking statuses to help customers monitor their parcels throughout the shipping process. Here are the key tracking statuses you may encounter, along with explanations for each:

1. Order Created
   This status indicates that the shipment order has been initiated by the sender, but the package has not yet been collected by Chronopost Portugal. It signifies that the shipping process is about to begin.
2. In Transit
   The package is on its way to the delivery destination. This status shows that the parcel has been picked up and is currently being transported, either within the local area or through regional distribution centers.
3. Out for Delivery
   This status means that the parcel is in the delivery vehicle and is scheduled to be delivered to the recipient on the same day. It is an important indicator that your package is close to arriving.
4. Delivered
   The delivery has been successfully completed. You should receive a confirmation that the package has been delivered to the specified address. In some cases, this may also include the name of the person who signed for the package.
5. Delivery Attempted
   Chronopost Portugal attempted to deliver the parcel but was unable to complete the delivery, possibly due to the recipient not being home. In this case, a notice may be left with instructions for rescheduling or picking up the package.
6. Held at Pickup Point
   The parcel is being held at a designated pickup point, such as a local post office or service center, typically due to a failed delivery attempt. Recipients can retrieve their package at their convenience, often with identification.
7. Return to Sender
   This status indicates that the package is being returned to the sender, often due to the recipient not being available for delivery or an incorrect address.
8. Customs Clearance
   For international shipments, this status shows that the package is undergoing customs checks. It may be held for additional information or duty payment before it can continue its journey.
9. Delivered to a Neighbor
   In cases where the recipient is unavailable, the package may be delivered to a nearby neighbor. This status will include the name or address of the neighbor who accepted the package.
10. Delayed
    This status informs the recipient that the package's delivery has been delayed due to unforeseen circumstances, such as weather conditions or operational issues.
11. Package Lost
    In rare instances, a status may indicate that the package is lost in transit. Chronopost Portugal typically advises the sender or recipient to file a claim for further investigation.

By understanding these tracking statuses, customers can better interpret the journey of their parcels and take necessary actions if needed, ensuring a smooth delivery experience with Chronopost Portugal.