How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Portugal Post delivery tracking

P

Portugal Post
https://www.ctt.pt
Support
(351) 707262626

[email protected]
Rating

4.7

For online stores

Branded package tracking

Give customers a branded tracking page for Portugal Post shipments, with clear, normalized delivery statuses throughout the journey.

Start with API

For platforms and logistics companies

Automated shipment tracking

Track Portugal Post and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

Explore the Tracking API

For developers

Portugal Post parcel tracking API

Add Portugal Post tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

View API documentation

Portugal Post Tracking Numbers

Portugal Post tracking works best when you start with the shipment reference, then check the latest scan and the delivery route. Packy can still surface the parcel even if the sender only shared the order details, so you are not stuck waiting on one email thread. If the parcel is new, a short delay before the first update is normal.

Tracking your Portugal Post (CTT) order provides peace of mind by offering real-time updates on your parcel's journey. CTT, or Correios de Portugal, serves as the national postal service, facilitating both domestic and international mail and parcel deliveries. The Packy platform allows you to conveniently monitor the status and location of your CTT shipments, whether you have a tracking number or are managing orders directly through your Packy account. This ensures you stay informed from dispatch to delivery.

How to Track a Portugal Post Order

Tracking your Portugal Post (CTT) order is a straightforward process, providing you with visibility into your shipment's progress.

Using a Tracking Number Directly: If you have your CTT tracking number, you can visit the official CTT website (www.ctt.pt) and locate the "Track an item" or "Seguir objeto" section. Simply enter your unique tracking number into the designated field and click the search or track button to retrieve the latest updates on your package.
Through Your Packy Account: For a streamlined experience, you can track your CTT orders directly within your Packy account. Packy consolidates tracking information from various carriers, allowing you to monitor multiple shipments in one centralized location without needing to visit different websites.
Via Third-Party Tracking Platforms (like Packy): Many third-party tracking websites, including Packy, offer universal tracking services. To use these, navigate to the tracking page, enter your CTT tracking number into the input field, and initiate the search. The platform will then display the current status and history of your Portugal Post parcel.

For Portugal Post shipments, the most useful habit is to check the reference number, the latest scan, and the delivery channel together instead of reading a single status in isolation. That gives you a clearer picture of whether the parcel is still at origin, moving between hubs, or waiting for the final-mile handoff.

When a parcel changes hands between postal networks, express partners, or local delivery contractors, the visible tracking history can slow down even though the shipment is still moving. That is normal and usually resolves once the next facility scan appears.

Portugal Post Tracking Statuses

Common Portugal Post Tracking Statuses and Their Meanings

Original Status	Description	Action Required
Shipment Created	The shipment record has been created and a reference number has been assigned.	Wait for the first pickup scan.
Picked Up	The parcel has been collected from the sender or handed into the network.	No action needed.
In Transit	The parcel is moving between facilities, hubs, or linehaul legs.	No action needed.
Arrived at Facility	The parcel has reached a sorting center, depot, or local branch.	No action needed.
Out for Delivery	The parcel is on the final route with a courier or local delivery team.	Keep the recipient available.
Delivery Attempted	The courier tried to deliver but could not complete the handoff.	Arrange redelivery or pickup.
Delivered	The parcel was successfully delivered and the trip is complete.	No action needed.
Returned	The parcel is moving back through the network toward the sender.	Contact support if this was unexpected.

Link to Official Help Center

For further assistance and detailed information regarding your Portugal Post (CTT) shipments, you can visit their official website and contact their customer support:

Official CTT Website: https://www.ctt.pt/
Official Tracking Page: The tracking functionality is usually available directly on the homepage or via a "Track an item" or "Seguir objeto" link. An example of a direct tracking page is https://www.ctt.pt/feapl_online/main/acingle.jsp?id=2.
General Customer Support Phone: +351 707 26 26 26
Private Customer Phone Line: +351 21 047 16 16 (available weekdays 08h30 to 19h30)

Other carriers in Europe

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