How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

DHL eCommerce delivery tracking

D

DHL eCommerce
https://ecommerceportal.dhl.com/
Support
+65 6879 8000

-
Rating

4.9

For online stores

Branded package tracking

Give customers a branded tracking page for DHL eCommerce shipments, with clear, normalized delivery statuses throughout the journey.

Start with API

For platforms and logistics companies

Automated shipment tracking

Track DHL eCommerce and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

Explore the Tracking API

For developers

DHL eCommerce parcel tracking API

Add DHL eCommerce tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

View API documentation

DHL eCommerce Tracking Numbers

What is a DHL eCommerce Tracking Number?

A DHL eCommerce tracking number is a unique identifier assigned to shipments processed through the DHL eCommerce division of Deutsche Post DHL Group. DHL eCommerce (formerly known in part as DHL Global Mail) specialises in cross-border e-commerce fulfilment, connecting online retailers in markets such as the United States, Europe, and Asia-Pacific with consumers worldwide. The service is designed for high-volume, lower-weight shipments from e-commerce businesses, typically using last-mile delivery partners such as USPS (in the US) or national postal operators in the destination country. Tracking numbers allow customers to monitor their parcel from the point of pickup or injection into the DHL eCommerce network through final delivery. Tracking is available at webtrack.dhlglobalmail.com or ecommerceportal.dhl.com/track.

Where to Find DHL eCommerce Tracking Numbers

DHL eCommerce tracking numbers are provided by the merchant or online retailer at the time of shipment. They are most commonly found in the order dispatch confirmation email, in the order history section of the retailer's website or app, or on the shipping label affixed to the parcel. If a tracking number is not included in the dispatch email, customers should contact the merchant directly — DHL eCommerce tracking numbers are generated by the merchant's system and are not issued at a consumer-facing counter. Tracking events typically appear on the tracking portal within 24–48 hours of the tracking ID being generated, once the parcel has been physically scanned at a DHL eCommerce facility.

DHL eCommerce Tracking Number Formats

DHL eCommerce tracking numbers vary in length and format because the service accommodates multiple regional programs and last-mile partners. The general range is 10 to 39 characters, which may include both letters and digits. Common patterns include:

16-digit numeric: e.g. 7123456789012345 — used for many standard eCommerce parcels
DHL SmartMail / domestic format: may begin with 420 followed by the destination ZIP code, or start with alphanumeric prefixes assigned by the program
International tracking: may use a UPU-style code assigned by the origin country's program (e.g. a code ending in the 2-letter country code)

The tracking number format may also include characters from the last-mile carrier's numbering system when DHL eCommerce transfers the parcel to USPS or another postal operator for final delivery. Always use the DHL eCommerce-specific tracking portal rather than the DHL Express portal for these shipments.

DHL eCommerce Tracking Statuses

Common DHL eCommerce Tracking Statuses and Their Meanings

Original Status	Translated Status	Description	Action Required
Shipment picked up	Shipment picked up	DHL eCommerce has collected the parcel from the merchant's premises and it has entered the DHL network.	None — journey has started.
Processing	Processing	The parcel is being processed at a DHL eCommerce facility (sorting, customs documentation, labelling).	None.
Processed at facility	Processed at facility	The parcel has been scanned at a DHL eCommerce facility and is being prepared for the next stage of transit.	None.
En route to DHL eCommerce Distribution Center	En route to distribution centre	The parcel is being transported to a regional DHL eCommerce distribution centre for sortation and injection into the delivery network.	None — normal transit step.
In transit	In transit	The parcel is moving through the DHL eCommerce network or a partner carrier network toward the destination country or region.	None — allow standard transit time.
Customs cleared	Customs cleared	The parcel has passed customs inspection and has been cleared for delivery in the destination country.	None — delivery will proceed.
With delivery courier	With delivery courier	The parcel has been handed to the last-mile delivery partner (e.g. USPS, national post) for final-mile delivery.	None — use the last-mile partner's tracking number if provided for final delivery updates.
Out for delivery	Out for delivery	The parcel is on the delivery vehicle and will be delivered to the recipient's address today.	Ensure someone is at the delivery address.
Delivered	Delivered	The parcel has been successfully delivered to the recipient's address.	None — delivery complete.
Delivery attempted	Delivery attempted	DHL or the last-mile partner attempted delivery but was unable to complete it (e.g. no one home).	Check for a delivery notice and follow the instructions to reschedule or collect from a pickup point.
Exception	Exception	An unexpected issue has arisen with the shipment (e.g. address not found, parcel damaged, customs issue).	Contact DHL eCommerce customer service or the merchant for resolution.

Comparison of DHL eCommerce Mailing Services

Service	Pricing Structure	Delivery Speed	Features
DHL SmartMail Parcel Ground (US domestic)	Weight-based; volume discounts	3–8 postal days	Tracking, last-mile via USPS, up to 1 lb
DHL SmartMail Parcel Plus Expedited (US domestic)	Weight-based; 1–25 lbs	2–5 postal days	Tracking, last-mile via USPS, signature available
DHL SmartMail Parcel Plus Expedited Max (US domestic)	Weight-based premium	2–3 postal days	Fastest domestic option, tracking, last-mile via USPS
DHL Packet International	Weight-based; up to 2 kg	4–8 business days (major markets)	Tracking, cross-border, last-mile via national post
DHL Parcel International Standard	Weight-based; up to 20 kg	4–8 days (Canada/Europe); 8–14 days (other regions)	Full tracking, duty/tax options, last-mile via national post or DHL
DHL Parcel International Direct	Weight-based premium; up to 20 kg	3–10 days	Enhanced tracking, direct injection at destination, faster clearance

Contact Information for DHL eCommerce

DHL eCommerce Customer Service Channels

Phone (US): 1-800-225-5345
Email (tracking inquiries): [email protected]
Website: DHL eCommerce tracking portal (webtrack.dhlglobalmail.com)
Business portal: ecommerceportal.dhl.com/track
FAQ / Help: DHL eCommerce Tracking FAQ (US)
Social Media: LinkedIn: DHL eCommerce | Twitter/X: @DHLeCommerce

Other carriers in Europe

PostNL Omniva Royal Mail Monaco Post DHL Global LaserShip GLS Chronopost France Kuehne Nagel A1 Express Baikal Service Deutsche Post Spee-Dee Delivery XPO logistics Legion Express USPS UPS: United Parcel Service OnTrac

Share package details