How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

StockX package tracking

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StockX
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How to Track a StockX Order

StockX has a unique fulfillment process that involves product authentication before shipping. This means tracking your StockX order works a bit differently from typical e-commerce. However, you can still follow your purchase from authentication to delivery through your account, with a tracking number, or via third-party tracking platforms. Here's how to stay updated every step of the way.

Step-by-Step: How to Track a StockX Order

Once you've placed your order on StockX, here are the main methods to track its progress.

Using a Tracking Number

After your item passes authentication, StockX ships it out and emails you a tracking number.
Open the email and click the provided tracking link, or copy the code.
Visit the courier’s official website (usually UPS, FedEx, or DHL) or a tracking tool.
Enter the tracking number to follow your shipment in real-time.

Note that StockX does not issue a tracking number immediately after purchase. You'll receive it only after the item is verified.

Tracking Through Your StockX Account

Go to stockx.com and log in.
Click on your profile icon and select My Account.
Go to the Buying tab to see all active orders.
Click the order you're tracking—if it's shipped, you’ll find the tracking number, courier, and status there.

If your order is still in the authentication stage, the tracking field will remain empty until it passes verification.

Using a Third-Party Tracker

Copy your tracking number from the StockX shipping confirmation.
Open a tracking platform like PackyApp.
Paste in the tracking number and press Enter.
Get live updates, location scans, and delivery estimates from the courier.

Third-party trackers are especially helpful for international deliveries or when using a mobile device.

StockX Tracking Number Format

StockX uses several carriers. The tracking number format will vary depending on which courier handles the final delivery:

Carrier	Format Example	Details
UPS	1Z12345E0291987654	Starts with “1Z”, standard UPS format
FedEx	123456789012	12-digit numeric tracking code
DHL Express	00340434123456789012	20-digit numeric code, often international
USPS	9400110200881123456789	20–22 digits, used for the final mile in the U.S.

You’ll only receive the tracking number after authentication is completed, not immediately after ordering.

Carriers Used by StockX

StockX works with trusted logistics partners to ensure secure delivery after product authentication. The specific courier varies based on region and delivery method:

UPS – Primary carrier in the U.S. for standard delivery
FedEx – Used for express shipments, both domestic and international
DHL Express – Handles most international deliveries outside North America
USPS – Sometimes used for last-mile service in rural areas or U.S. territories
Canada Post / Royal Mail – Used for regional deliveries in Canada and the UK

The choice of carrier is automatic and cannot be changed by the buyer. StockX selects the courier based on your location and shipping tier.

Order Delivery Statuses

StockX uses both internal and external statuses. The first few stages happen before shipping, during product verification.

Status	What It Means	Recommended Action
Order Placed	Your payment was processed; the seller has been notified.	Wait for the item to be shipped to StockX.
Awaiting Shipment	The seller is preparing to send the item to StockX for verification.	No action needed; this can take 1–2 days.
Item Received	StockX has received the item and is verifying its authenticity.	Wait for the authentication result.
Authenticating	StockX experts are reviewing the item.	No action needed; takes 1–2 business days.
Verified – Shipping Soon	Items passed checks and are being packed for shipping.	The tracking number will be sent shortly.
Shipped / In Transit	The package is with the courier and en route to you.	Use a tracking number to follow progress.
Delivered	The courier has delivered the item to your address.	Check the location, mailbox, or delivery area.
Delivery Exception	A delivery issue occurred (e.g., delay, failed attempt, wrong address).	Contact the carrier or StockX support.
Returned	The parcel was undeliverable and sent back.	Contact StockX to resolve the issue.

Common Issues & FAQs

Why haven’t I received a tracking number yet?

StockX does not ship items directly from the seller to you. First, the product is sent to StockX for authentication. Only after it passes verification will your tracking number be issued. This process can take 2–5 business days.

How long does delivery usually take?

U.S. domestic: 7–10 business days from order to delivery.
International: 10–14 business days, depending on customs and region.
Authentication alone: 2–3 business days after StockX receives the item.

If you're seeing delays longer than this, check your account or contact support.

What if my tracking shows “Delivered” but I didn’t get it?

Check common delivery points: mailbox, porch, concierge.
Ask neighbors or building staff if they accepted the parcel.
If still missing, contact the courier for delivery confirmation.
Then reach out to StockX support with your order number.

StockX can sometimes confirm the delivery location using GPS from the courier.

Why is my order stuck on “Authenticating”?

Verification usually takes 1–2 business days. However, during high-demand periods (e.g., holidays or major drops), this can stretch to 3–5 days. You’ll be notified as soon as the item is verified and shipped.

Can I track my order if I checked out as a guest?

StockX requires an account to purchase, so guest checkout is not available. All tracking info is tied to your account, which you can access at any time under the “Buying” section.

Link to Official Help Center

For issues with shipping, delivery, or product authentication, visit: StockX Help Center.

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