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Staples package tracking
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Staples
https://staples.ca
How to Track an Order from Staples: A Complete Guide
Staples is a leading provider of office supplies, electronics, furniture, and school essentials. Whether you're ordering a new printer, ergonomic chair, or a box of pens, knowing the status of your delivery is key. Staples makes order tracking simple through several channels — from tracking numbers to your online account or third-party services, like PackyApp.
This detailed guide will help you understand how to track your Staples order, what the different statuses mean, and what to do if something goes wrong.
How to Track a Staples Order
Staples provides three main ways to track your order:
Using a Tracking Number
Once your order is shipped, you'll receive a confirmation email that includes a tracking number and a link.
Steps:
- Open the shipping email from Staples.
- Copy the tracking number.
- Visit the courier's official tracking site (such as Purolator, FedEx, or Canada Post).
- Enter the tracking number to view real-time shipping updates.
Through Your Staples Account
If you placed your order while signed in, you can track it directly on the Staples website.
Steps:
- Go to Staples.ca.
- Log in to your account.
- Click on Orders → Order History.
- Locate your order and click 'Track Order' to view shipping details, carrier information, and the estimated delivery date.
Using PackyApp (Guest Orders or Quick Access)
Didn’t create an account? You can still track your Staples order with PackyApp:
Steps:
- Go to PackyApp.com.
- Enter your Staples tracking number (from your email).
- Select the carrier manually if it’s not detected.
- Click “Track” and see live updates — no login required.
Staples Tracking Number Formats
Depending on the carrier used, your Staples tracking number may follow different formats:
| Carrier | Tracking Number Format Example | Notes |
|---|---|---|
| Purolator | 123456789012 or A1234567890 | Most common for Staples in Canada |
| FedEx | 12-digit numeric (e.g., 123456789012) | Used for express deliveries |
| Canada Post | 16-digit numeric or 13-character format | Used for small packages |
| Intelcom | 9–12 digits, sometimes with letters | Common in urban deliveries |
| Same-day couriers | Shorter, app-based tracking codes | Used in major cities for furniture |
Always double-check the format and carrier if your number isn't working immediately. Some services delay status updates by 12–24 hours after the shipment has been made.
Carriers Used by Staples Canada
- Purolator – Primary logistics partner for most shipments, fast and trackable.
- FedEx – Used for express or overnight delivery.
- Canada Post – Handles small or P.O. box deliveries.
- Intelcom – Last-mile delivery in urban areas.
- Same-day local couriers – For large or furniture items in major cities.
Carriers are chosen based on the size, value, and delivery speed of your order. The exact carrier will be listed in your shipment confirmation.
Order Delivery Statuses
Knowing what each tracking status means will help you know when to expect your order and when to take action.
| Status | Meaning | Action Required |
|---|---|---|
| Order Received | Your order was successfully placed. | No action; wait for shipping email |
| Preparing for Shipment | Staples is packing and labeling your items. | Tracking will be available soon |
| Shipped | Your package left the warehouse and is in transit. | Start tracking with the carrier |
| In Transit | The package is moving through the carrier’s network. | Monitor progress |
| Out for Delivery | Your order is on the truck for delivery that day. | Be ready to receive it |
| Delivered | The package has been delivered to your specified address. | Confirm receipt |
| Delivery Attempted | The courier couldn’t deliver the package. | Follow instructions or reschedule |
| Returned to Sender | The order couldn’t be delivered and is being returned. | Contact customer service |
Staples Customer Service Channels
If you encounter issues or need help with your order, Staples Canada provides several support options:
Online Help Centre – Visit Staples.ca and go to the Help section for FAQs, shipping policies, and order guides.
Phone Support – Call 1-877-360-8500 for real-time help. Available Mon–Fri during business hours.
Live Chat – Accessible from the bottom of the website for quick answers about order status or returns.
Email Contact – You can submit a form via the “Contact Us” page and receive a reply in 24–48 hours.
Common Issues & FAQs
Why is my tracking number not working?
It may take up to 24 hours for the tracking number to activate. Try again later or double-check the carrier.
How long does Staples delivery take?
Standard delivery usually takes 1–3 business days. Furniture or oversized items may take longer (3–10 business days).
What if my tracking says “Delivered” but nothing arrived?
Check your porch, mailbox, side door, or with a neighbor. If still missing, contact the carrier or Staples support.
Can I track an order placed as a guest?
Yes, use the Order Lookup tool on the Staples site with your email, order number, and postal code.
Does Staples deliver on weekends?
Some couriers, like Canada Post, may deliver on Saturdays, especially in urban areas, but standard delivery is Monday to Friday.
Do I need to sign for my Staples order?
Signatures are generally not required unless it’s a high-value item or you request it during checkout.
