Ikea package tracking

How to Track an Order from IKEA: An Extensive Guide

IKEA is a globally recognized retailer known for its ready-to-assemble furniture, home goods, and affordable prices. With a wide range of products available both online and in stores, many customers place orders online for home delivery or in-store pickup. Tracking your IKEA order is straightforward, allowing you to monitor your shipment's progress and estimate delivery times. Whether you have a tracking number, prefer checking via your IKEA account, or want to use third-party services like PackyApp, this comprehensive guide covers all tracking methods, typical tracking number formats, delivery statuses, and how to get customer support.

How to Track an IKEA Order

Using a Tracking Number

Once IKEA ships your order, you will receive a confirmation email with a tracking number and courier details. To track your package:

  • Open your shipment confirmation email or SMS from IKEA.
  • Copy the tracking number provided.
  • Visit the courier’s official website (for example, DHL, Hermes, DPD, or GLS).
  • Paste the tracking number in the tracking field and view the latest updates.
  • Alternatively, use multi-carrier tracking platforms like PackyApp for consolidated tracking.

Tracking numbers may also appear in your IKEA account or the order summary on the IKEA website.

Through Your IKEA Account

  • Log in to your IKEA online account at ikea.com.
  • Go to My Orders or Order History.
  • Select the specific order to track.
  • Click the tracking link or view the current status and estimated delivery date.

This method centralizes all your order data and is convenient if you frequently shop at IKEA.

Using Third-Party Platforms (PackyApp and others)

If you prefer, you can track IKEA shipments via third-party multi-carrier tracking websites and apps:

  • Visit PackyApp or similar sites.
  • Enter your IKEA tracking number.
  • Select the courier if it’s not auto-detected.
  • View detailed shipment information and receive notifications if available.

IKEA Tracking Number Formats

IKEA uses a variety of logistics partners depending on the country and delivery method, so tracking numbers can differ significantly. Below is a detailed table of typical formats:

CourierTracking Number FormatExampleNotes
DHL10 or 12 numeric digits1234567890International and domestic shipments
HermesStarts with “H” followed by numbersH123456789Popular for last-mile delivery in Germany
DPD14 numeric digits or a mix with letters12345678901234Parcel delivery in Europe
GLS10–15 alphanumeric characters3GF1234567890123Used widely across Europe
UPSStarts with “1Z” followed by 16 characters1Z999AA10123456784International express shipments
FedEx12–15 numeric digits123456789012Express courier
Local PostalVaries by country, often starts with two letters, and ends with the country codeRR123456789DEFor some small shipments

Note: In many countries, IKEA uses local courier partners, so formats can vary. Always check your confirmation email or IKEA’s website for specific courier info.

Carriers Used by IKEA

IKEA collaborates with a variety of shipping partners to ensure your order reaches you safely and on time. Depending on your location and the type of product, different carriers may be involved in the shipping process.


The main carriers IKEA uses include:


  • DHL: Handles both international and domestic shipments with frequent tracking updates.
  • Hermes: Commonly used in Germany, especially for furniture deliveries, offering moderate update frequency.
  • DPD: A pan-European delivery service providing regular, often hourly tracking updates.
  • GLS: Another major European parcel carrier known for consistent tracking information.
  • UPS: Global express courier offering detailed and timely tracking.
  • FedEx: Similar to UPS, FedEx handles international express shipments with frequent updates.
  • Local Postal Services: Responsible for the final leg of delivery (the “last mile”), with tracking speed varying by country.


The carrier assigned to your package depends on factors such as your shipping address, the size and type of your order, and the shipping method selected during checkout. Local postal services usually complete the delivery once the parcel reaches your country, but they may update tracking information less frequently than international couriers.

Understanding which carrier is handling your shipment can help you better interpret tracking updates and anticipate delivery times.

IKEA Order Delivery Statuses

Understanding the typical statuses helps track progress and spot delays early. Here’s a comprehensive table for IKEA tracking statuses:

StatusMeaningRecommended Action
Order ConfirmedIKEA has received and confirmed your orderNo action required, awaiting shipment
Preparing ShipmentThe order is being prepared in the warehouseWait for shipping confirmation
ShippedThe package has left IKEA and is with the courierTrack the package regularly
In TransitThe package is on the way to the delivery destinationMonitor tracking updates
Arrived at Local DepotThe package reached the local courier or postal facilityPrepare for delivery, stay available
Out for DeliveryCourier has your package and will deliver it shortlyBe available to receive the delivery
DeliveredThe package was successfully delivered to your address or pickupVerify the package and condition
Delivery ExceptionDelivery failed due to issues such as incorrect address or recipient absenceContact the courier or IKEA customer service
Returned to SenderThe package was not delivered and returned to IKEAContact IKEA to resolve the issue

If a status remains unchanged for several days, it’s advisable to contact IKEA customer support.

IKEA Customer Service Channels

IKEA offers multiple support channels to assist with order tracking, delivery issues, or product inquiries:

  • Online Help Center: Visit IKEA’s support page for FAQs, shipping policies, and troubleshooting guides at ikea.com/support.
  • Live Chat: Available during business hours on the IKEA website to connect with customer service representatives.
  • Phone Support: Contact IKEA customer service via phone. In Germany, the number is +49 611 740 740. Availability varies by country.
  • Email Support: Use the contact form on IKEA’s website for non-urgent queries. Response times typically take 24-48 hours.
  • In-Store Assistance: For orders placed online with in-store pickup, you can visit your local IKEA store for assistance.

Common Issues & FAQs

Why isn’t my tracking number working?

Tracking info may take up to 24-48 hours to activate after shipment, especially for international deliveries.

How long does IKEA delivery take?

Standard delivery times vary by country but usually range from 3 to 10 business days.

What if the order status says “Delivered,” but I haven’t received my package?

Check with neighbors or your building’s reception. If you still can’t find it, contact IKEA or the courier immediately.

Can I track my IKEA order without a tracking number?

Yes, you can view order status via your IKEA account even if you don’t have a courier tracking number.

Does IKEA require a signature on delivery?

For bulky or high-value items, signature confirmation may be required.