H&M package tracking

How to Track an H&M Order: A Simple Guide

You just ordered that trendy jacket, comfy knit, or wardrobe essentials from H&M. Now you’re stuck in that dreaded “Where’s my package?” limbo — clicking refresh on your inbox every few minutes. Don’t sweat it. H&M’s tracking process is simple once you know where to look. We’ve broken it down step-by-step so you’re not left guessing.

How to Track an H&M Order

You’ve got a few solid options depending on how you checked out and what info you already have — tracking number, H&M account, or just your email.

Using Your Tracking Number

Once your order ships, H&M sends you an email titled “Your order has been shipped.” Inside, you’ll find a tracking number and usually a link to the courier.

Here’s what to do:

  1. Open that email.

  2. Find the tracking number — H&M often uses DHL, UPS, or FedEx in the US.

  3. Click the link, or copy the number.

  4. Go to the courier’s website.

  5. Paste the number into their tracking tool and hit Search.

Now, you'll get real-time updates: “In Transit”, “Out for Delivery”, or “Delivered.” Heads up: it might take a few hours to appear after shipping — normal.

Tracking via Your H&M Account

If you ordered while signed in:

  • Visit hm.com and log in.
  • Click the profile icon (top right).
  • Select “My Orders.”
  • Find your purchase and click “Track Package.”

Boom — everything’s there: tracking number, current status, and expected delivery.

If You Checked Out as a Guest

No account? No problem:


  • Scroll to the bottom of the H&M homepage.
  • Click “Track Order” under Customer Service.
  • Enter your order number and email used at checkout.
  • Press “Track.”


That’ll pull up your order info and any tracking data available.

Using Third-Party Tracking Apps

Want all your orders in one place? Apps like PackyApp can help. 

  • Copy your tracking number.

  • Paste it into one of the apps.

  • Let the magic happen — tracking updates across different couriers all in one place.

H&M Tracking Number Formats

Depending on your country and shipping method, tracking numbers will look different:

CarrierFormat ExampleNotes
DHLNumeric, often 10 digits+Common for expedited deliveries
UPSStarts with “1Z” + 16 charsFrequently used in North America
FedEx12–15 digitsFor express or larger items
USPS20–22 digits or 13-characterOccasionally used for domestic shipping


Check the prefix to know which courier site to use.

Couriers Commonly Used by H&M

H&M often ships through:

  • DHL Express
  • UPS Ground/Express
  • FedEx
  • USPS (last-mile in some regions)

Exact courier depends on location, shipping speed selected, and item size.

Order Delivery Status and What They Mean

You might see some of these updates as your order gets closer:

StatusMeaningNext Step
Order PlacedYour order is confirmedHang tight — it’s being processed.
ProcessingPacking and preparing your item.No action needed yet.
ShippedThe parcel is with the courier.Start tracking online.
In TransitIt’s traveling through carrier networks.Keep refreshing tracker
Out for DeliveryIt’s on the delivery truck today.

Be ready between delivery hours.

DeliveredThe order has dropped off at your address.Check around your porch, mailbox, and garage.
Exception/DelayedCheck around your porch, mailbox, and garage.Reach out to the courier or H&M support.


If you don’t see movement after a few days, it’s worth checking with H&M or the courier.


H&M Customer Support

Need help? Here are your contact points:

  • Help Center on hm.com with FAQs
  • Live Chat (business hours)
  • Phone Support (check your region’s number)
  • Email Contact Form for non-urgent queries. 


Let them know if your tracking says delivered, but you don’t see your order.

Common Issues & FAQs

Where’s my tracking number?

You should get it once your order ships. If it’s missing after 2 business days, check your spam or contact support.

Why isn’t my tracking updating?

Tracking info often takes 24 hours to sync. If it’s still stale after 72 hours, reach out.

“Delivered” but no package. Now what?

Look around your property or ask neighbors. If still missing, contact the courier and H&M right away.

Can I change my address after I order?

Only before it’s shipped. Once you see “Shipped,” it’s too late. You’d need to handle returns and reorders.

Can I get expedited shipping?

Yes, often available at checkout, depending on your location.