How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Farfetch package tracking

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Farfetch
https://farfetch.com/uk
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Smart Tracking For Your Farfetch Orders

When you shop top fashion brands on Farfetch, your order can ship from boutiques around the world. That means your parcel may hop through several carriers, so tracking can feel complex. You can monitor every step, whether you have a tracking number or are relying on your Farfetch account.

You can use the assigned tracking code, check your Farfetch Account, or view consolidated updates via third-party platforms. Here's exactly how to stay updated on your designer pieces.

How to Track a Farfetch Order

Tracking your Farfetch purchase is flexible—choose the method that suits you best:

Using a Tracking Number

Once your boutique ships your order, you'll receive an email with a tracking code and link.

Copy the number from that email.
Visit the carrier’s tracking page (DHL, UPS, etc.).
Paste the code into the tracking field.
Click “Track” to see warehouse movements, transit alerts, or customs updates.

Through Your Farfetch Account

Logged in? Tracking is built right into your dashboard.

Go to farfetch.com and log in.
Click “Your Orders” in your account menu.
Find the relevant order and click “Track your order” to open the current shipping info.

Via PackyApp or Universal Trackers

For multi-boutique or multi-carrier shipments, use external tracking tools.

Go to PackyApp (or any similar tracker).
Enter the tracking number from Farfetch.
You’ll see real-time progress, dash across international hubs, and customs updates all in one place.

This third-party solution is great when your parcel leaves one country and enters another.

Farfetch Tracking Number Format

Farfetch orders can be shipped via major global partners or boutique-specific carriers. Here's what their codes look like:

Carrier	Example	Format Notes
DHL Express	JD0146000038384753	16–18 numeric, starts with “JD”
UPS	1Z9999W99999999999	18 alphanumeric, begins with “1Z”
FedEx	123456789012	12-digit numeric
TNT Express	12345678	8-digit numeric
Boutique Carrier	A123456789BCD2345	Varies—may include letters and numbers

Carriers Used by Farfetch

Farfetch coordinates a global network of carriers to deliver designer items punctually and securely.

Carrier Name	Type	Used For
DHL Express	International	Quick worldwide shipping with tracking.
UPS	Global Courier	Reliable, especially for North America/Europe.
FedEx	Global Courier	Mixed ground and air options.
TNT Express	Region-specific	Europe-focused express service.
Boutique Carrier	Local Delivery	Boutique-managed couriers for the final delivery stage.

Boutique carriers may offer limited tracking data until hand-off to a global courier.

Order Delivery Statuses

Farfetch’s shipping system uses several statuses to keep you informed, especially for international fashion deliveries.

Status	Meaning	What to Watch
Order Confirmed / Processing	The boutique is preparing your item for shipment.	Normal; wait for the shipping email.
Shipped	The package has left the boutique.	Tracking details may still take 12–24 hours to appear.
In Transit	The parcel is moving through global logistics hubs.	Watch for scans—customs may delay for a few days.
Customs Clearance	The shipment is undergoing inspection in the transit country.	Hold may last 2–5 days, depending on regulations.
Held by Carrier	The carrier has delayed the package (e.g., incorrect info, duty owed).	Contact the carrier or Farfetch support.
Out for Delivery	The package is with the final courier, and delivery is imminent.	Be available to receive it—a signature may be required.
Delivered	The package has reached you.	If it’s missing, check the building/common areas first.
Delivery Exception	Something went wrong (damage, address, refused, etc.).	Act fast—contact Farfetch or a courier.
Returned to Sender	Returned to the boutique due to failed delivery.	Contact support to arrange re-delivery or a refund.

Common Issues & FAQs

High fashion deserves smooth delivery. Here are answers to common tracking questions:

Why isn’t my tracking number active yet?

It may take up to 24 hours for boutique dispatch teams to hand over to carriers. If still inactive after 48 hrs, check with Farfetch Support.

How long does Farfetch delivery take?

Europe–Europe: Usually 3–7 business days.

Europe–North America/Asia: 5–14 business days, varying by boutique and customs.

It says “Delivered,” but the package isn’t here—what now?

Check entryways, concierge desks, and neighbors first. If truly missing after 24 hrs, contact Farfetch to open an inquiry with the courier.

My package seems stuck on “In Transit”—should I worry?

International shipments may take time in customs or during handoffs. If stuck for over 10 days, reach out to Farfetch for investigation.

Can I track without logging in or using the code?

Yes. Use Farfetch’s emailed tracking link—it opens the carrier’s tracking page directly, no login needed.

Official Help Center

If you need questions answered, customs info, or shipping assistance, visit: Farfetch Customer Care – Shipping & Tracking - https://www.farfetch.com/uk/customer-care/delivery-and-tracking.

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