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WMW delivery tracking
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WM tracking numbers
1.1 What is a WM tracking number?
The track number in the WM delivery system is the main tool for transparency and control. It allows customers to independently track the entire logistics route of the order, from the moment of registration to final delivery. This is especially important in cases of international or long-distance shipments, where delivery can involve multiple stages and transportation companies.
Each stage is a new status that is recorded and transmitted to the system. Thanks to the track number, the buyer always knows where their goods are, whether there were any delays, and when to expect their arrival. This not only provides peace of mind but also minimises misunderstandings with the seller or delivery service. In addition, the presence of accurate tracking helps reduce the number of calls to the support service.
1.2 Where to find WM tracking numbers
The WM tracking number usually arrives a few hours or days after you make a purchase. If you don't see it, it doesn't mean that the package is not on its way - perhaps the number hasn't been sent to you yet.
What to do:
Check your mail (inbox and spam) for an email with the subject "Order Shipped" or "Tracking Info"
Go to your account on the seller's website or app (the "My Orders" section)
Contact the seller directly, especially if you ordered on a marketplace
Wait 1-2 days - the track sometimes appears with a delay
Check with WM support (if there is direct contact)
1.3 WM tracking number formats
The WM delivery service track number has a characteristic format that allows you to identify the shipment in the system. Let's consider its structure using the example: WM50281120XB.
Consists of 13 characters, conventionally divided into three parts:
Prefix (2 letters): WM
This is the delivery service index. In this case, WM means the WM Express logistics company or another service that uses this marking.
Digital part (8 digits): 50281120
A unique shipment number that is generated automatically. It is used to identify a specific parcel in the system.
Suffix (2 letters): XB
This is a service code that can indicate the type of shipment, route, or other logistics parameters (for example, the country of destination or delivery class). In some systems, these letters may have an internal meaning that is not disclosed publicly.
Used to track shipments in logistics service systems or marketplaces, such as AliExpress, Joom, or other services that use the services of a carrier with the WM mark.
2. WM tracking statuses
2.1 Common WM tracking statuses and their meanings
| Status | Description | Action Required |
|---|---|---|
| Order Processed | The shipment order was created and entered into the system | None |
| Site Transport Started | The package was picked up for transport to the first logistics centre | None |
| Departed from the Distribution Centre | The parcel left the initial sorting or warehouse facility | None |
| Collected by China Post | China Post officially accepted the parcel for international shipping | None |
| Sorted and Ready for Dispatch | Parcel sorted and queued for the next logistics step | None |
| Departed from Local Facility | The package left a local sorting hub or warehouse | None |
| Arrived at Local Processing Centre | The parcel reached a new logistics processing facility | None |
| Export Customs Cleared | The package successfully passed Chinese export customs | None |
| Flight Departed | The parcel left China via international air transport | None |
| Flight Arrived | The parcel entered the recipient country’s postal system | None |
| Arrived in Destination Country | Local customs clearance is completed in the destination country | None |
| Destination Customs Cleared | Arrived at a domestic distribution centre in the recipient country | None |
| Arrived at Destination Centre | Left a domestic logistics hub for local delivery | None |
| Departed from Processing Centre | Parcel moving between facilities toward the recipient | None |
| In Transit | Handed over to USPS or local courier for final delivery | None |
| USPS Facility Transfer | The courier is delivering the parcel to the final destination | None |
| Out for Delivery | The parcel was successfully delivered to the recipient | Ensure the recipient is available |
| Delivered | The parcel was successfully delivered to the recipient | Confirm receipt if needed |
3. Comparison of WM mailing services
| Service | Pricing Structure | Delivery Speeds | Additional Features | Maximum Weight |
|---|---|---|---|---|
| International Express | From $20 for 0.5 kg; +$10 for each additional 0.5 kg | 5–10 business days | Full tracking, fast customs clearance, optional insurance, priority handling | Up to 30 kg |
| US Small Package Line | From $5–8 per package (up to 0.5 kg) | 7–15 business days | Budget-friendly shipping to the U.S., optimised for e-commerce, and basic tracking. | Up to 2 kg |
| International Parcel | From $10 for 1 kg; +$8 per extra kg | 10-20 business days | Standard international delivery with full tracking and wide destination coverage | Up to 30 kg |
| International Small Parcel Line | From $4 per parcel (up to 0.5 kg) | 10–25 business days | Economical option for light parcels, partial tracking, ideal for low-value items | Up to 2 kg |
| Amazon FBA Service | From $15 per kg (varies by destination) | 5–12 business days | Tailored for Amazon FBA shipments, includes document prep and warehouse-specific support | Up to 30 kg (FBA limits apply) |
4. Contact information for WM
4.1 WM customer service channels
WM Express customer support provides several main communication channels that you can use if you have any questions about delivery or the status of your parcel.
The first method is the telephone line at 0755-27080350. This is a landline number in China, specifically in the city of Shenzhen. Calls to this number allow you to directly contact the operator to clarify delivery details, resolve customs issues, or receive assistance in the event of a delay or loss of a parcel. However, it should be borne in mind that the service is usually conducted in Chinese, so foreign customers may experience difficulties with communication.
The second channel is e-mail at [email protected]. This is the official support mailbox designed to handle written requests. Through this channel, it is convenient to send detailed requests, attach documents, photos or screenshots related to a specific shipment. It is recommended to write a letter in English or Chinese and indicate the track number in the subject line of the letter to speed up the processing of the request.
The third method of communication is the company's official website at https://www.wmycc.com/. The website has a form for tracking shipments, where you just need to enter the tracking number to view the current status of the parcel. You can also find contact information, announcements about changes in the service and, in some cases, use the online form to contact support. The site interface is mainly in Chinese, but users can use automatic translation through the browser.
