How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Colombia Post delivery tracking

C

Colombia Post
https://www.4-72.com.co
Support
(57-1) 4722000

-
Rating

4.2

Colombia Post Tracking Numbers

What is a Colombia Post Tracking Number?

A Colombia Post tracking number is the unique identifier assigned to mail items and parcels handled by Servicios Postales Nacionales S.A., which operates under the commercial name 4-72. The name 4-72 (cuatro setenta y dos) derives from the approximate geographic coordinates of Colombia's geographic center: 4° North latitude, 72° West longitude. 4-72 assumed operations in late 2006 following the liquidation of the former state postal company Adpostal, and today serves as Colombia's official national postal operator, providing standard postal delivery, express courier service, postal payment services, banking services, and support for online commerce across the country.

Where to Find Colombia Post Tracking Numbers

When you send a parcel or registered item through a 4-72 branch, the receipt you receive will contain the tracking number. If you purchased goods from a Colombian online seller, the tracking number will be included in the shipping confirmation email. International shipments destined for Colombia will carry a tracking number assigned by the originating country's postal service (following UPU format), which can be entered on the 4-72 website. For domestic express shipments, the tracking number is printed on the shipping label. Track at 4-72.com.co.

Colombia Post Tracking Number Formats

4-72 tracking numbers follow the standard UPU 13-character format:

Format: Two letters + nine digits + country code CO.
Examples: NZ123456789CO, AU098765432CO, US123456789CO.
The two-letter suffix CO confirms that the item originates from or is processed by Colombia's postal system.
The first two letters indicate service type (e.g., E for EMS/express, R for registered mail, C for parcels).

Colombia Post Tracking Statuses

Common Colombia Post (4-72) Tracking Statuses and Their Meanings

Original Status	Translated Status	Description	Action Required
Recibido / En proceso de admisión	Accepted / Being Processed	The item has been received at a 4-72 branch and is being entered into the system.	None. Your item is registered.
En tránsito	In Transit	The parcel is actively moving through the 4-72 network toward the destination city or region.	None. Monitor for updates.
En distribución / En reparto	Out for Delivery	A postal carrier has the parcel and is delivering it to the recipient's address today.	Be available at the delivery address.
Entregado	Delivered	The parcel has been successfully delivered to the recipient at the specified address.	None. Contact 4-72 if you did not receive it.
Intento de entrega fallido	Failed Delivery Attempt	The carrier visited the address but could not complete delivery — no one was available or the address was incorrect.	Contact 4-72 at 01-8000-111-210 to arrange a new delivery attempt.
Retenido en aduanas	Held at Customs	An international package is undergoing inspection by Colombian customs authorities (DIAN). Duties or additional documentation may be required.	Check your email for customs notification. Pay applicable duties or provide required documents promptly.
Disponible para recolección	Available for Pickup	After a failed delivery attempt, the parcel is being held at a 4-72 branch or designated location for collection by the recipient.	Bring your ID and tracking number to the indicated 4-72 branch within the holding period.
Demorado	Delayed	The shipment is experiencing a delay beyond the estimated delivery time, possibly due to high volume, weather, or route disruptions.	Contact 4-72 customer service for a status update if the delay is significant.
En devolución	Return in Progress	The parcel could not be delivered and is being returned to the sender.	Contact the sender to arrange a new shipment with corrected details.
Devuelto al remitente	Returned to Sender	The parcel has been returned to the original sender.	Work with the sender to reship the parcel if needed.

Contact Information for Colombia Post

Colombia Post (4-72) Customer Service Channels

Phone (toll-free, Colombia): 01-8000-111-210
Phone (international): +57 601 472 2000
Email: [email protected]
Website: 4-72.com.co — Official Tracking & Services
Corporate Address: Diagonal 25G # 95A – 55, Bogotá D.C., Colombia
Social Media: Facebook at facebook.com/472Oficial; Twitter/X @472Oficial

Other carriers in America

Chile Post Uruguay Post Correo Argentino Purolator OCA Argentina Servientrega Ecuador Panama Post RaBee Express Brazil Correios Estafeta

Share package details