How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Best Express delivery tracking

B

Best Express
https://www.best-inc.co.th
Support
098 - 8166263

[email protected]
Rating

4.8

Best Express Tracking Numbers

What is a Best Express Tracking Number?

A Best Express tracking number (运单号, yùndān hào) is the unique identifier assigned to every parcel handled by Best Express (百世快递), one of China's largest express delivery networks. Part of the BEST Inc. group and founded in 2012, Best Express operates an extensive domestic hub-and-spoke network covering all of China's provinces, including remote areas such as Xinjiang and Tibet, as well as villages and towns across rural China. Best Express also handles cross-border shipments, handing off to partner carriers such as USPS, Royal Mail, or Canada Post for last-mile delivery outside China.

Where to Find Best Express Tracking Numbers

Best Express tracking numbers are provided by the sender when a parcel is booked. If you purchased from a Chinese e-commerce platform such as Taobao, Tmall, JD.com, or AliExpress, the tracking number will appear in your order details once the seller ships. The number is also printed on the shipping label attached to the parcel. For international shipments, the tracking number may appear in the order confirmation email of the retailer. You can use the tracking number on Best Express's official website or on universal tracking platforms such as 17TRACK.

Best Express Tracking Number Formats

Best Express domestic waybill numbers are typically 12 to 15 digits long, entirely numeric or with a short alphabetic prefix. Example domestic format: BM012345678901. For international shipments entering or exiting China, Best Express may use the UPU 13-character format: two letters + nine digits + two-letter country code. The domestic hotline for tracking inquiries is 95320. You can also track on the official Best Express website at 800bestex.com.

Best Express Tracking Statuses

Common Best Express Tracking Statuses and Their Meanings

Original Status	Translated Status	Description	Action Required
已揽收	Parcel Collected	The courier has collected the parcel from the sender and scanned it into the Best Express network.	None. Your parcel has been accepted.
运输中	In Transit	The parcel is actively moving between Best Express sorting hubs or distribution centers on its way to the destination city.	None. Monitor for updates.
已到达	Arrived at Facility	The parcel has reached a Best Express sorting center or distribution hub.	None. Processing will continue shortly.
派件中	Out for Delivery	The parcel has been assigned to a local delivery courier and is currently being delivered to the recipient's address.	Be available at the delivery address. Expect a call from the courier.
已签收	Delivered / Signed	The parcel has been successfully delivered and the recipient or an authorized person has signed for it.	None. If you did not receive it, contact Best Express immediately.
派件异常	Delivery Exception	An issue arose during the delivery attempt — the address may be incorrect, the recipient was unreachable, or access was restricted.	Contact Best Express customer service at 95320 to resolve the issue.
签收异常	Irregular Signature	The parcel was received by someone other than the intended recipient, or there is a discrepancy in the delivery record.	Verify with the courier or contact 95320 if there is a concern.
退件中	Return in Progress	The parcel is being sent back to the original sender due to failed delivery or sender's request.	Contact the sender to arrange reshipping with corrected information.
已退回	Returned to Sender	The parcel has been returned and received by the original sender.	Work with the sender to reship the parcel if needed.

Contact Information for Best Express

Best Express Customer Service Channels

Phone (China): 95320 (available nationwide; customer service for parcel inquiries)
Email: Not publicly listed (use website contact form)
Website: 800bestex.com — Official Tracking & Services
WeChat: QR code available on the Best Express official website landing page
Social Media: Best Express maintains accounts on WeChat and Weibo for Chinese-language customer service

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