Direct Link delivery tracking

Direct Link tracking numbers

What is a Direct Link tracking number?

A Direct Link tracking number consists of letters and digits, usually beginning with the letters "DL" or "DLX." This format is specifically designed for international shipments, allowing customers to trace their parcels as they pass through different customs and distribution points. The tracking number helps to monitor the delivery status and locate the package in case of delays. By inputting the tracking number, customers can follow the progress of their parcel until it's delivered. Each number is unique and ensures the safe handling of goods across international borders.

Where to find Direct Link tracking numbers

  1. If you use Direct Link for delivery, the track number is usually provided when placing the shipment or in the online store. 

  2. You will receive an email with the track number, and you can also find it in your account on the Direct Link website. 

  3. To track the parcel, you need to enter this tracking number in the appropriate form on the company's website. 

It is important to remember that each number is unique and allows you to accurately track the location of your parcel at all stages of delivery. If you cannot find the tracking number, please contact Direct Link support for assistance.

Direct Link tracking number formats

The tracking number format for Direct Link typically follows a specific structure that is used for efficient package tracking across their global network. The general format for Direct Link tracking numbers is (example: LE123456789SE):

  • The first two letters (LE) represent the type of service or the country.

  • The following 9 digits (123456789) are the unique identifier for the specific shipment.

  • The last two letters (SE) indicate the country code for Sweden, where Direct Link is based (this might vary depending on the country of origin).

These tracking numbers allow customers to easily track the status and location of their packages via Direct Link’s online tracking system. The format may vary slightly based on the country of origin or type of service, but it generally follows this structure.

Direct Link tracking statuses

Common Direct Link tracking statuses and their meanings

Status

Description

Action Required

Label Created    

The shipping label has been generated for the package.    

No action is required yet.

Order Received    

The package information has been received by the carrier.    

Wait for further updates.

In Transit    

The package is on its way to the destination, passing through various checkpoints.    

Monitor the tracking status for updates.

Customs Clearance    

The package is undergoing inspection and clearance by customs.    

Ensure all required documents are submitted if needed.

Held at Facility    

The package is temporarily held at a facility, awaiting processing or clearance.    

Contact the carrier for more details on why it's being held.

Pending    

The package is waiting, pending further action or information.    

Wait for further action or resolution.

Out for Delivery    

The package is on its way to be delivered to the recipient.    

Prepare to receive the package or monitor delivery progress.

Delivery Attempted    

An attempt to deliver the package has been made but was unsuccessful.    

Contact the carrier to arrange a redelivery or pick-up.

Exception    

There is an issue with the package, such as a delay, incorrect address, or other problems.    

Resolve the issue with the carrier or wait for further updates.

Delivered    

The package has been successfully delivered to the recipient.    

No action is required.

Returned to Sender    

The package is being sent back to the sender due to delivery failure or other reasons.    

Contact the carrier for return details or arrange an alternative delivery method.

Comparison of Direct Link mailing services

Service    

Pricing Structure

Delivery Speeds    

Additional Features    

Maximum Weight

Express Shipping    

€30 - €80 per parcel (depending on destination and weight)

1-3 days for most international destinations    

Real-time tracking, priority handling, expedited customs clearance    

Varies by destination, typically up to 30 kg    

Standard Delivery    

€10 - €40 per parcel (depending on destination and weight)

5-7 days depending on the destination    

Flexible delivery options, reliable tracking, and cost-effective    

Varies by destination, typically up to 30 kg    

Returns Management    

€5 - €15 per return (based on size and destination)

7-10 days for international returns    

Simplified return process, integrated with e-commerce platforms, flexible return methods    

Varies by product size, typically up to 30 kg    

Contact information for Direct Link 

Direct Link customer service channels

Direct Link offers several customer service channels to help customers with inquiries, tracking, and support for shipping services.

  • Phone: you can contact Direct Link’s customer service team at +852 28504183. This phone line is available to answer questions, provide shipping assistance, and handle inquiries regarding your packages or shipments.

  • Website: for more information, tracking updates, and to access various customer service features, you can visit the Direct Link website at https://www.directlink.com/. The website provides comprehensive details about its services, shipping options, and tracking tools, making it easy for customers to manage their shipments online.