How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Chronopost France delivery tracking

C

Chronopost France
https://www.chronopost.fr
Support
+33 969391391

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Rating

4.7

For online stores

Branded package tracking

Give customers a branded tracking page for Chronopost France shipments, with clear, normalized delivery statuses throughout the journey.

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For platforms and logistics companies

Automated shipment tracking

Track Chronopost France and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

Explore the Tracking API

For developers

Chronopost France parcel tracking API

Add Chronopost France tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

View API documentation

Chronopost France Tracking Numbers

What is a Chronopost France Tracking Number?

A Chronopost France tracking number is the unique code issued to every parcel sent through Chronopost, one of France's leading express courier services. Chronopost was founded in 1985 and is a subsidiary of La Poste Group, France's national postal service. Specializing in express parcel delivery for businesses and individuals both within France and internationally (over 230 countries), Chronopost guarantees time-definite delivery windows and provides full parcel tracking from pickup through delivery.

Where to Find Chronopost France Tracking Numbers

The tracking number is created when a shipment is booked through Chronopost's website, mobile app, or at a Chronopost collection point. As a sender, you will receive the tracking number in your booking confirmation email or in your Chronopost shipper account. As a recipient, the sender — whether an online retailer or an individual — will typically share the tracking number in a dispatch notification. The tracking number is also printed on the barcode label attached to the parcel. Track your parcel at chronopost.fr/en/track-your-parcel.

Chronopost France Tracking Number Formats

Chronopost France tracking numbers are typically 13 alphanumeric characters in the format: two letters + nine digits + two letters. For example: XK123456789FR. Packages originating from abroad may use a 15-character variant. The last two characters often represent the country code (FR for France). The tracking number is case-insensitive and should be entered without spaces.

Chronopost France Tracking Statuses

Common Chronopost France Tracking Statuses and Their Meanings

Original Status	Translated Status	Description	Action Required
Pris en charge	Parcel Accepted	Chronopost has accepted the parcel at a pickup point or collection address and scanned it into the system.	None. Your parcel is in the Chronopost network.
En cours d'acheminement	In Transit	The parcel is being transported between Chronopost hubs or sorting centers on the way to the destination.	None. Monitor for updates.
Arrivé en agence de distribution	Arrived at Delivery Depot	The parcel has reached the local Chronopost depot and is being prepared for final delivery.	None. Delivery is imminent.
En cours de livraison	Out for Delivery	The parcel is with the Chronopost courier and is being delivered to the recipient's address today.	Be present at the delivery address.
Livré	Delivered	The parcel has been successfully delivered and signed for by the recipient or left in a designated location.	None. Contact Chronopost if you have not received your parcel.
Tentative de livraison	Delivery Attempted	The courier attempted delivery but was unable to complete it (recipient absent, closed address, etc.).	Check the delivery notice or your Chronopost notification for redelivery or pickup instructions.
Mis en instance	Held at Agency	The parcel is being held at a Chronopost agency or relay point after a failed delivery attempt, pending pickup or redelivery.	Collect your parcel at the indicated Chronopost point or schedule a new delivery.
En attente de prise en charge	Pending Pickup	The shipment has been booked but the parcel has not yet been collected by Chronopost.	None. Wait for the courier to pick up.
Anomalie	Exception / Issue	An unexpected issue has occurred (damaged label, addressing error, customs hold, etc.).	Contact Chronopost at +33 969 391 391 for details.
Retour expéditeur	Return to Sender	The parcel could not be delivered and is being returned to the original sender.	Contact the sender to arrange reshipping with corrected information.

Comparison of Chronopost France Mailing Services

Service	Pricing Structure	Delivery Speed	Features
Chrono 9	Premium	Next business day by 9:00 AM	Guaranteed time-definite delivery; ideal for urgent business documents; insurance up to €1,500
Chrono 10	Premium	Next business day by 10:00 AM	Guaranteed morning delivery; full tracking; signature on delivery
Chrono 13	Standard premium	Next business day by 1:00 PM	Guaranteed afternoon delivery; full tracking; insurance options
Chrono 18 / Chrono Express	Standard	Next business day by 6:00 PM / End of day	Cost-effective next-day option; full tracking; Sunday delivery available on select routes
Chrono Relais	Economy	24–72 hours to relay/pickup points	Delivery to a network of parcel shops and relay points; no home signature required
Chrono International	Zone-based	Varies by destination (typically 1–5 days in Europe, longer worldwide)	Covers 230+ countries; customs clearance assistance; full international tracking

Contact Information for Chronopost France

Chronopost France Customer Service Channels

Phone: +33 969 391 391 (available Monday–Friday)
Mediator (La Poste Group): For unresolved complaints, contact the La Poste Group Consumer Mediator by registered mail at: 5 rue du Colonel Pierre Avia, Case Postale Y 812, 75757 Paris Cedex 15, France; or online at mediateur.groupelaposte.com
Email: Not publicly listed (use the contact form at chronopost.fr)
Website: Chronopost France Official Tracking Page
Social Media: Twitter/X @chronopost; Facebook facebook.com/Chronopost

Other carriers in Europe

PostNL Royal Mail Shiptor CACESA Logistics DHL Global Chronopost France Dimex CBL Logistica Deutsche Post Correos Express

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