CLICKOR LTD — Privacy Policy for Shipment Tracking API
CLICKOR LTD ("we", "our", or "us") operates the Shipment Tracking API and related developer dashboard (the "Service").
This Privacy Policy explains how we collect, use, and protect information when you access or use our Service.
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
To provide and improve the Service, we may collect the following information:
Account Information
When creating an account, we may collect:
- name;
- email address;
- company name;
- billing-related information.
API and Technical Log Data
When you use the API or dashboard, our systems may automatically collect:
- IP addresses;
- request timestamps;
- API usage metrics;
- user-agent strings;
- submitted tracking numbers;
- error logs and diagnostic data.
This information is used strictly for:
- infrastructure monitoring;
- API rate limiting and abuse prevention;
- technical troubleshooting;
- service performance and security.
We process personal data only where necessary to provide the Service, comply with legal obligations, or protect our legitimate business interests.
2. Payment Processing (Paddle)
We do not directly collect or store payment card information.
All payments, subscriptions, and billing operations are securely processed by Paddle, our Merchant of Record.
Your payment information is handled in accordance with Paddle's Privacy Policy.
3. Cookies and Analytics
Our dashboard may use cookies and similar technologies to:
- maintain authenticated sessions;
- remember user preferences;
- improve dashboard functionality and performance.
We may also use standard analytics tools to understand how users interact with the Service.
You may disable cookies in your browser settings; however, some features of the dashboard may not function properly.
4. Service Providers
We may use trusted third-party service providers, including cloud hosting, database, analytics, and infrastructure providers, to operate the Service.
These providers may process limited data solely for the purpose of providing services on our behalf and are contractually obligated to protect such information.
5. Data Security
We take commercially reasonable measures to protect your information, including SSL/TLS encryption and secure infrastructure practices.
However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.
6. Data Retention
We retain account information and technical logs only for as long as reasonably necessary to:
- provide the Service;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements;
- maintain security and abuse prevention systems.
7. International Data Transfers
Your information may be processed and stored in countries outside your jurisdiction where our infrastructure or service providers are located.
By using the Service, you consent to such transfers where permitted by applicable law.
8. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:
- access your personal data;
- request correction or deletion;
- object to certain processing activities;
- request data portability.
To exercise these rights, contact us using the details below.
9. Children's Privacy
The Service is intended for business and developer use only and is not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective when the updated version is posted on this page with a revised "Effective Date."
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
