Ninja Van delivery tracking

About Ninja Van

Ninja Van is a logistics company that specializes in last-mile delivery services across Southeast Asia. Founded in Singapore, Ninja Van has expanded its operations to countries like Malaysia, Indonesia, the Philippines, Thailand, and Vietnam. The company focuses on e-commerce logistics, providing reliable and efficient courier services for online retailers. Ninja Van offers advantages such as real-time tracking, flexible delivery options, and a user-friendly interface, making it a popular choice for businesses and consumers alike. Their commitment to speed and customer satisfaction sets them apart in the competitive logistics market.

How to Track a Package with Ninja Van

Tracking a parcel with Ninja Van is easy and efficient. First, obtain your Ninja Van tracking number from the sender after the order is dispatched. To track your delivery, follow these steps:

1. Visit the Ninja Van website or app and locate the tracking section.
2. Enter your tracking number in the designated field.
3. Click on the “Track” button.

You will then see real-time updates on your package's shipping status, including its current location and estimated delivery time.

Detailed tracking statuses Ninja Van

Ninja Van provides several detailed tracking statuses to help customers stay informed about their parcels. Here are the common statuses you might encounter while tracking your shipment, along with explanations of what each one means:

1. Order Received: This status indicates that Ninja Van has received the order details from the seller, and the parcel is ready for collection.
2. In Transit: The package is on its way to the delivery hub or the destination. It’s moving through the logistics network.
3. Out for Delivery: The parcel has reached the local delivery hub and is on the delivery vehicle, heading towards the recipient’s address.
4. Delivered: The package has been successfully delivered to the recipient's address. This status may include details about who signed for the package, if applicable.
5. Delivery Attempted: A delivery attempt was made, but the package could not be delivered. This may occur due to the recipient being unavailable or an incorrect address.
6. Return to Sender: The parcel is being returned to the original sender, usually due to unsuccessful delivery attempts or incorrect address information.
7. Pending: This status means that the delivery is on hold for some reason, which may require further action from the sender or recipient.
8. Cancelled: The shipment has been cancelled and will not be delivered. This might happen if the order was cancelled by the sender or if there were issues with the shipment.
9. Exception: An unexpected issue has occurred that may delay the shipment, such as customs clearance problems or logistical challenges. Additional information may be provided for clarity.
10. Arrived at Delivery Hub: The package has reached the local delivery hub and is being processed for final delivery.
11. Customs Clearance: If the parcel is international, this status indicates that it is undergoing customs clearance. It may take additional time if there are duties or documentation issues.

Understanding these tracking statuses can help you interpret the progress of your shipment effectively and take appropriate actions if necessary.