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CAINIAO delivery tracking
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CAINIAO
https://www.cainiao.com
CAINIAO tracking numbers
What is the CAINIAO tracking number?
CAINIAO, a global logistics provider, utilizes tracking numbers to offer real-time visibility into the movement of parcels across its network. The tracking number allows customers to follow their shipments from the point of departure to final delivery. CAINIAO's tracking system is integrated with other global couriers, meaning customers can trace their packages across different postal systems worldwide, ensuring a seamless and efficient shipping experience from start to finish.
Where to find CAINIAO tracking numbers
In case you don’t have a tracking number for your CAINIAO shipment:
Check the confirmation email or notification from the merchant or e-commerce platform where you made your purchase.
CAINIAO’s tracking number is often provided by the seller at the time of shipment.
If the tracking number is not in the order details or the shipping confirmation, reach out to the seller or platform to request the tracking number.
For further support, you can also contact CAINIAO customer service for assistance.
CAINIAO tracking number formats
The tracking number format for Cainiao (a logistics and delivery service under Alibaba Group, often used for e-commerce parcels) typically follows this structure:
Example Tracking Number: LP00714388320892
Prefix (LP): This is the initial part of the tracking number. "LP" generally represents a Cainiao logistics shipment and identifies the type of service being used.
Digits (00714388320892): The following series of digits is the unique identifier for the specific package. These digits are used to track the movement of the package within Cainiao's system and eventually to its destination.
CAINIAO tracking statuses
Common CAINIAO tracking statuses and their meanings
Status | Description | Action Required |
Received by logistics company | The package was accepted by the carrier. | No action required. |
Arrived at warehouse | The package arrived at the warehouse. | No action required. |
Received by warehouse | The warehouse received the package. | No action required. |
Departed from the warehouse | The package left the warehouse. | No action required. |
Processing at the sorting center | The package is being processed at the sorting center. | No action required. |
Departed from the sorting center | The package left the sorting center. | No action required. |
Arrived at the departure transport hub | The package arrived at the transport hub in the departure country. | No action required. |
Leaving from the departure country/region | The package left the departure country/region. | No action required. |
Departed from customs | The package left the customs area. | No action required. |
Export customs clearance started | The export customs process has started. | Wait for further updates or clearance. |
Export customs clearance complete | The package cleared export customs. | No action required. |
Arrived at linehaul office | The package arrived at the linehaul office. | No action required. |
Import customs clearance started | The package is going through import customs. | Wait for customs clearance to complete. |
Import customs clearance complete | The package cleared import customs. | No action required. |
Received by local delivery company | The package was received by the local delivery company. | No action required. |
Out for delivery | The package is out for delivery. | Prepare for delivery receipt. |
Package delivered | The package has been delivered. | No action required. |
Gateway transit in | The package is in transit within the local delivery network. | No action required. |
Arrival scan | The package has arrived at the local delivery center. | No action required. |
Comparison of CAINIAO mailing services
Service | Pricing Structure | Delivery Speeds | Additional Features | Maximum Weight |
China Supply Chain | $5 - $50 (depending on shipment volume) | Standard to expedited options available | Focused on domestic distribution within China, efficient for businesses | Varies based on service |
Cainiao Express | $10 - $30 (domestic); $20 - $60 (international) | Usually 3-7 business days (domestic); 7-14 days (international) | Fast, efficient, and affordable express shipping for both domestic and international shipments | Up to 30 kg |
Cainiao Guoguo | $5 - $15 (domestic) | Domestic delivery within 1-3 days | Specialized in last-mile delivery in China, often used for e-commerce deliveries | Up to 30 kg |
Cross-border Express Delivery | $30 - $80 (depending on destination) | Typically 5-10 business days | Focuses on international deliveries with customs management and efficient transit | Up to 30 kg |
Global Supply Chain | $50 - $150 (depending on shipment volume and destination) | 3-10 business days (depends on location) | Integrated supply chain solution for global businesses, including warehousing and logistics | Varies based on service |
Overseas Local | $20 - $50 (depending on location) | Varies based on location (generally 5-10 days) | Localized shipping for international markets, often used for ecommerce sellers. | Up to 30 kg |
Contact information for CAINIAO
CAINIAO customer service channels
CAINIAO provides several customer service channels for customers to reach out for assistance. One of the main ways to contact them is by phone at 951966. This phone number allows you to speak directly with a representative, making it ideal for urgent queries or issues that require immediate attention.
If you prefer written communication, you can email CAINIAO at [email protected]. This email is suited for non-urgent inquiries and provides a record of your communication for future reference. Email is also helpful when you need to submit additional documentation or detailed requests.
For general information and tracking, you can visit CAINIAO's official website at https://www.cainiao.com/. The website offers a range of self-service tools, such as the ability to track packages in real-time, check the status of shipments, and access frequently asked questions. The website serves as a comprehensive resource for both consumers and businesses looking for information on CAINIAO’s services. Each of these channels serves a specific purpose, giving you various ways to get the help you need.