How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

A1 Express delivery tracking

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A1 Express
https://www.a1expresswest.com
Support
(323) 585-4440

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Rating

4.7

For online stores

Branded package tracking

Give customers a branded tracking page for A1 Express shipments, with clear, normalized delivery statuses throughout the journey.

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For platforms and logistics companies

Automated shipment tracking

Track A1 Express and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

Explore the Tracking API

For developers

A1 Express parcel tracking API

Add A1 Express tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

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A1 Express Tracking Numbers

What is an A1 Express Tracking Number?

An A1 Express tracking number is a unique alphanumeric identifier assigned to every parcel processed through the A1 Express / Asendia USA network. This code ties your shipment to its electronic record in the carrier's system, allowing you and the recipient to monitor the parcel's journey from pickup through final delivery. A1 Express is a cross-border postal and e-commerce delivery service operated by Asendia USA, a joint venture between La Poste (France) and Swiss Post, focused primarily on lightweight international parcels and direct mail flowing into the United States.

Where to Find A1 Express Tracking Numbers

Your A1 Express tracking number appears in several places. If you purchased goods online, the retailer or marketplace will include the tracking number in the shipping confirmation email. It is also printed on the physical label affixed to your parcel. Merchants who use Asendia USA's platform can find all tracking numbers inside their Asendia USA shipper portal. Third-party tracking aggregators such as 17TRACK and AfterShip also accept A1 Express tracking numbers if you prefer a single dashboard for multiple carriers.

A1 Express Tracking Number Formats

A1 Express tracking numbers are typically 8 to 13 alphanumeric characters. Common formats include a two-letter prefix (indicating service type or origin) followed by nine digits and a two-letter country suffix — for example, US123456789US. Some domestic labels may use purely numeric strings of 10 to 12 digits. Because A1 Express / Asendia USA handles a variety of product lines (ePacket, economy air, tracked letter post), the exact format varies by service tier. When in doubt, enter your full tracking code at a1.asendiausa.com/tracking to verify it is recognized.

A1 Express Tracking Statuses

Common A1 Express Tracking Statuses and Their Meanings

Original Status	Description	Action Required
Label Created	A shipping label has been generated in the Asendia USA system, but the physical parcel has not yet been scanned into the network.	None. Wait for the sender to hand the parcel to A1 Express.
Accepted / Picked Up	The parcel has been collected from the sender or dropped off at an A1 Express facility and scanned for the first time.	None. Your package is now in the system.
In Transit	The shipment is actively moving between A1 Express / Asendia USA hubs or between the origin country and the destination country.	None. Monitor for updates.
Arrived at Facility	The parcel has reached an intermediate sorting or processing center.	None. Processing typically completes within hours.
Customs Clearance	The shipment is undergoing import or export inspection by customs authorities. This step is normal for international parcels.	If duties are owed, the recipient may be contacted directly.
Out for Delivery	The parcel has been loaded onto a local delivery vehicle and is scheduled for delivery today.	Ensure someone is available at the delivery address, or check if a safe location can be used.
Delivered	The parcel has been successfully delivered to the recipient's address.	None. If you did not receive it, contact A1 Express / Asendia USA customer service.
Delivery Attempted	A delivery attempt was made but was unsuccessful — the recipient may not have been home or access was restricted.	Follow the instructions on the delivery notice or contact A1 Express to arrange redelivery.
Exception / Delay	An unforeseen event (weather, address issue, customs hold) has disrupted normal transit.	Contact the sender or A1 Express customer support for details.
Return to Sender	The parcel could not be delivered and is being sent back to the original shipper.	Contact the sender to arrange a new shipment with corrected address details.

Contact Information for A1 Express

A1 Express Customer Service Channels

Phone: (800) 624-5287 (Asendia USA customer service) / 866-296-8003 (Globegistics/Asendia USA)
Email: [email protected]
Website: A1 Express Tracking Portal
Corporate Address: 701C Ashland Avenue, Folcroft, PA 19032, USA
Social Media: Asendia USA maintains a presence on LinkedIn at linkedin.com/company/asendia-usa

Other carriers in USA

SFC service Pitney Bowes LaserShip Old Dominion Freight Lines Spee-Dee Delivery SEKO Logistics USPS UPS: United Parcel Service OnTrac

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