How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

REDCLOUD delivery tracking

R

REDCLOUD
www.redcloudpostal.cn
Support
13099842823

-
Rating

4.3

REDCLOUD tracking numbers

What is the REDCLOUD tracking number?

The REDCLOUD tracking number functions as a unique identifier that allows customers and shipping partners to follow the parcel's journey step by step. It enables access to detailed scan events such as dispatch, transit, customs clearance, and successful delivery confirmation.

REDCLOUD’s tracking system is designed for efficiency and visibility, especially in cross-border logistics. By inputting this number into the REDCLOUD tracking portal or third-party tracking platforms, users gain insights into transit times, potential delays, and exact shipment locations. It’s an indispensable reference for both individual recipients and businesses managing high shipping volumes.

Where to find REDCLOUD tracking numbers

If your REDCLOUD tracking number is missing:

Start by checking your email for a shipping or dispatch confirmation. This message usually contains your tracking code. Be sure to look through spam or junk mail folders in case it was misdirected.
If you ordered from an online store or marketplace, log into your account and check the order or shipment section — many retailers post tracking numbers there once the item has been shipped.
Keep in mind, sometimes tracking numbers are only assigned once the package reaches the courier, so there might be a delay between purchase and receiving the tracking info.

If the tracking number still isn’t available, contact the seller or REDCLOUD’s customer support team for assistance. They can provide you with the current tracking details or clarify the status of your order.

REDCLOUD tracking number formats

The track number ACM252609597CY has the following format:

The first three letters (ACM) are the code of the delivery service or logistics partner. They often identify a specific carrier or type of package.
The next 9 digits (252609597) are the unique identifier of the package, which allows you to track its movement in the carrier's system.
The last two letters (CY) are the code of the country of departure; in this case, CY means Cyprus.

This format is often used in international delivery services to identify and control the movement of goods.

REDCLOUD tracking statuses

Common REDCLOUD statuses and their meanings

Status	Description	Action Required
Electronic information received	The sender has submitted the shipping details to the carrier.	None
Arrived at the receiving point	The package has arrived at the sender’s local facility in Shenzhen.	None
Departed from the operations center	The shipment has left the Shenzhen logistics center.	None
Arrived at the HK processing center	The package has reached the Hong Kong processing facility.	None
Departed from the HK processing center	The shipment has been exported and is leaving Hong Kong.	None
Handed over to the carrier	The package was handed to the airline or international transport partner.	None
Customs clearance in progress	The item is being processed by customs in the destination country.	None
Received by the airline	The airline has accepted the shipment for transport.	None
International transit in progress	The shipment is en route to the destination country via air transport.	None
Departed from HK International Airport	The package has departed via the main airport in Hong Kong.	None
Arrived at the destination airport	The parcel has landed in the destination country.	None
Customs inspection	The package is under inspection by the import customs.	None
Customs clearance completed	The package has passed import clearance and is ready for local delivery.	None
Arrived at the local mail center	The parcel has reached the local distribution hub in the destination country.	None
Out for delivery	The package is with the local courier and will be delivered shortly.	Be available to receive
Delivered	The package has been successfully delivered to the recipient.	None

Comparison of REDCLOUD mailing services

Service	Pricing Structure	Delivery Speeds	Additional Features	Maximum Weight
International Parcel	Usually fixed rate based on weight and size; approx. $5–$20	10–20 business days	Tracking available, basic insurance	Up to 2 kg
International Express	Higher cost, often charged by speed and priority; approx. $20–$50+	3–7 business days	Priority delivery, real-time tracking, insurance included	Up to 5 kg
International Line	Mid-range pricing depending on route and weight; approx. $10–$30	7–15 business days	Tracking, an option for larger shipments	Up to 10 kg

Contact information for REDCLOUD

REDCLOUD customer service channels

REDCLOUD provides two main channels for contacting customer support: phone and the official website.

You can call 13099842823, which is designed for consultations on delivery status, questions about the tracking number, or address clarification. Support is usually provided in Chinese, and calls should be made during business hours in local time.
The company’s official website — http://www.redcloudpostal.cn/ — contains basic information about REDCLOUD services, including the ability to track parcels. To view the delivery status, simply enter the tracking number in the appropriate field. The website does not always have an online chat or a request form, so it performs a mainly informational function. If you need feedback, it is better to contact by phone or through the platform where the order was placed (for example, through the marketplace).

For foreign users, the most convenient way to resolve issues is often to contact the seller, as without knowledge of Chinese or local support channels, direct contact with REDCLOUD can be difficult.

Share package details