PDU delivery tracking

PDU tracking numbers

1.1 What is a PDU tracking number?

In PDU courier services, the tracking number is your primary reference for parcel tracking and delivery verification. Each shipment receives a distinct tracking code that can be entered on PDU’s website or app to access current location data and status updates. This code helps customers stay informed about any delays or changes in their shipment schedule. Using the tracking number reduces the need for manual inquiries and makes the entire shipping process transparent and efficient.

1.2 Where to find PDU tracking numbers

PDU tracking numbers allow you to monitor your parcel’s location and delivery progress. Missing a tracking number can cause delays and worry. Fortunately, there are ways to find it even if it wasn’t initially provided. Use this guide to find your PDU tracking number.

Steps to find your PDU tracking number:

  • Review emails and SMS from the sender or PDU for tracking info.
  • Check your order status on the retailer’s website or app.
  • Contact the seller or sender to request your tracking number.
  • Reach out to PDU customer service with relevant shipment information.

1.3 PDU tracking number formats

The tracking number format for the delivery service PDU, based on the example PDUA2128306CR, can be described as follows:

It starts with the prefix PDU (three uppercase letters)

Followed by a single uppercase letter A

Then a sequence of 7 digits (2128306)

Ends with a two-letter uppercase suffix, commonly CR

This structured format helps ensure each tracking number is unique and easily identifiable within the PDU system.

2.1 Common PDU tracking statuses and their meanings

StatusDescriptionAction Required
SHIPMENT_CREATEDThe shipment has been registered in the systemNo action needed
IMCUSTOMS_OPERATEThe package is undergoing customs proceduresWait for clearance
IMCUSTOMS_SUCCESSThe package has cleared customs successfullyNo action needed
LAST_MILE_PICK_UPHanded over to the last mile delivery providerPrepare to receive
OUT_FOR_DELIVERYThe courier is on the way to deliver the packageBe available to receive the package
DELIVEREDThe package was successfully deliveredConfirm receipt if needed
OTHERSystem update or unspecified status messageMonitor for updates


3. Comparison of PDU mailing services

ServicePricing StructureDelivery SpeedsAdditional FeaturesMaximum Weight
Printing of delivery labels for final deliveryFixed fee per label, approx. $0.50–$1.00Same-day processingCustomizable label formats, barcode supportN/A (applies per item)
Last-mile delivery real-time priceDynamic pricing, approx. $3–$8 based on location and urgency1–3 business daysReal-time calculation, local courier integrationUp to 20 kg
Full logistics trackingIncluded in service or $1–$2 for API integrationContinuous (24/7 access)End-to-end visibility, milestone alerts, tracking portalUp to 30 kg


4. Contact information for PDU

4.1 PDU customer service channels

PDU offers multiple customer service channels to assist users with their shipping needs. For email support, customers can reach out to [email protected], which is primarily used for handling formal inquiries, shipment status updates, and business-related communication. This channel is ideal for international clients and allows for written documentation of requests or issues.

For immediate assistance, customers can contact the service team via phone at 021-50837888. This number connects callers to the PDU customer support centre in Shanghai and is best suited for urgent matters such as delivery issues, address changes, or real-time tracking updates.

Additionally, PDU’s official website, www.pduni.com, provides a range of resources including shipment tracking tools, service information, contact details, and announcements. It serves as a central platform for users to manage shipments and stay informed about PDU's logistics services.