How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Hongkong Post delivery tracking

H

Hongkong Post
https://www.hongkongpost.hk
Support
+852 2921 2222

[email protected]
Rating

4.2

Hongkong Post Tracking Numbers

What is a Hongkong Post Tracking Number?

A Hongkong Post tracking number is a unique identifier assigned to trackable mail items sent through Hong Kong's official postal service. It enables senders and recipients to monitor the progress of registered mail, parcels, Speedpost, and e-Express items both domestically and internationally across more than 200 countries and territories.

Where to Find Hongkong Post Tracking Numbers

Tracking numbers are printed on the posting receipt issued at the post office counter when you send a registered or trackable item. For online shoppers, the tracking number is provided by the merchant in the shipping confirmation email or on the order details page. Tracking can be performed at the official Hongkong Post Track and Trace page or via third-party platforms such as parcelsapp.com and 17track.net.

Hongkong Post Tracking Number Formats

Hongkong Post tracking numbers follow the Universal Postal Union (UPU) standard format: two letters + nine digits + the country code HK, totalling 13 characters. The first letter indicates the service type:

R – Registered Mail (e.g., RA123456789HK)
E – EMS / Speedpost (e.g., EE123456789HK)
C – Parcels (e.g., CP123456789HK)
U – Unregistered (untracked items beginning with U are not trackable)

Hongkong Post Tracking Statuses

Common Hongkong Post Tracking Statuses and Their Meanings

Original Status	Description	Action Required
Posted	The item has been accepted at a post office or collection point and entered into the system.	No action needed.
Arrived at processing centre	The item has arrived at a sorting and processing facility within Hong Kong.	No action needed.
Process completed for departure	The item has finished processing and is ready to be handed over to an outbound carrier.	No action needed.
Handed over to carrier / Left for destination	The item has been passed to an airline or international carrier and is en route to the destination country.	No action needed.
Arrived at processing centre (inward office of exchange)	The item has arrived at the receiving postal facility in the destination country.	No action needed.
Presented to customs	The item has been submitted to customs authorities in the destination country for inspection.	Be prepared to pay any applicable duties or taxes.
Released from Customs / Despatched from processing centre	Customs clearance is complete and the item has been released for onward delivery.	No action needed.
Arrived at delivery office	The item has reached the local post office or delivery depot responsible for the final delivery leg.	No action needed.
Delivered	The item has been successfully delivered to the recipient.	No action needed; confirm receipt.
Delivery incomplete	A delivery attempt was made but was unsuccessful (e.g., no one home, address issue).	Arrange re-delivery or collect from the local post office.

Comparison of Hongkong Post Mailing Services

Service	Pricing Structure	Delivery Speed	Features
Speedpost (EMS)	Weight- and zone-based; premium pricing	2–6 business days internationally	Full tracking, door-to-door, priority handling, delivery confirmation
e-Express	Weight-based; mid-range pricing	7–14 business days internationally	Tracking available, economical express option for e-commerce
Registered Airmail / Packet	Weight-based; standard pricing	4–24 business days internationally	Tracking available, proof of posting, compensation for loss/damage
Ordinary Airmail	Lowest cost; weight-based	Varies by destination; typically 7–20 business days	No tracking; economical option for non-urgent, lightweight items
Surface Mail	Lowest cost overall; weight-based	Several weeks to months depending on destination	No tracking; suitable for low-value, non-urgent shipments

Contact Information for Hongkong Post

Hongkong Post Customer Service Channels

Phone: +852 2921 2222 (General Enquiries, Mon–Fri 9am–7pm, Sat 9am–5pm)
Email: [email protected]
Website: Hongkong Post Track and Trace
Social Media: Not officially listed; visit hongkongpost.hk for the latest updates

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