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FBB delivery tracking
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4000-365-987
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FBB tracking numbers
1.1 What is the FBB tracking number?
The tracking number for FBB is a crucial part of the shipping process. It acts as a unique ID for each parcel, allowing both the sender and the receiver to monitor the status and location of the shipment at any time. With this number, customers can access real-time updates, such as when the package is picked up, processed at sorting centers, or out for delivery.
For FBB, tracking numbers not only provide transparency but also increase trust in the delivery process. In case of delays or issues, the tracking number helps support teams quickly identify and resolve problems. Without it, locating a package becomes nearly impossible, making the entire delivery process uncertain and less secure.
1.2 Where to find FBB tracking numbers
The tracking number is essential for monitoring your FBB shipment. If you can’t find it, here’s where to check:
Where to find your FBB tracking number:
- In the confirmation email from the seller or online store.
- On your order details page (especially on platforms like AliExpress, Amazon, etc.).
- Inside your shipping notification from FBB or the partnered logistics platform.
- If you used a third-party tracking service, search by order reference or email address.
- If your package was shipped through a fulfillment partner (e.g., FBB warehouse), check your invoice or packing slip.
What to do if the tracking number is missing:
- Contact the seller or merchant directly.
- Request the tracking number via FBB customer service.
- Check your spam/junk email folder—shipping emails often end up there.
- Log in to your shopping platform account and review recent orders.
1.3 FBB tracking number formats
The tracking number format used by the FBB logistics service, commonly associated with shipments from China (especially for platforms like AliExpress, using Cainiao logistics).
FBBVH9698968893YQ
FBB – Prefix indicating the logistics provider, typically Fulfillment by Baotong, linked to Cainiao, Alibaba’s logistics network.
VH – Code for the origin country, warehouse, or shipping route (may vary by internal logistics routing).
9698968893 – A unique 10-digit parcel identifier.
YQ – Suffix indicating the final-mile carrier, a well-known eCommerce logistics partner.
2. FBB tracking statuses
2.1 Common FBB tracking statuses and their meanings
| Status | Description | Action Required |
|---|---|---|
| Pre-advised | Shipment information received by the carrier, awaiting package | None |
| Label Created | Label generated, UPS hasn’t received the parcel yet | None |
| Received (Scanned) | The package was physically received by the origin facility | None |
| Packed | The package is packed and prepared for dispatch | None |
| Departed Facility (Origin) | Left the origin facility | None |
| Arrived at the Facility | Arrived at the transit or processing center | None |
| Export Scan | Cleared for export and scanned for international departure | None |
| Departed Facility (Intl) | Left international transfer hub | None |
| Arrived at Facility (Intl) | Arrived at another international hub | None |
| Departed Facility (Intl) | Left the international hub (typically to the destination country) | None |
| Arrived at Facility (US) | Arrived in the US at the import processing center | None |
| Import Scan | Passed through customs or import processing | None |
| Departed Facility (US Import) | Left the import facility in the US | None |
| Arrived at Facility (Domestic) | Reached a domestic distribution hub | None |
| Departed Facility (Domestic) | Left the domestic hub for the final region | None |
| UPS Facility Processing | Undergoing processing at the local UPS facility | None |
| Out for Delivery | Out with the courier for the final delivery | Be available if required |
| Delivered | Successfully delivered to the recipient | None |
3. Comparison of FBB mailing services
| Service | Pricing Structure | Delivery Speeds | Additional Features | Maximum Weight |
|---|---|---|---|---|
| International Express | High ($20–$50 for <2kg; based on zone/distance) | Fast (5–10 business days) | End-to-end tracking, priority customs, doorstep delivery | 30 kg |
| International Line | Moderate ($10–$25 for <2kg) | Standard (10–20 business days) | Basic tracking, suitable for eCommerce parcels, is cost-effective | 20 kg |
| Air Freight and Sea Freight | Variable ($1.50–$5/kg air; $0.50–$1/kg sea) | Slow to Medium (7–30+ days) | For large/bulk shipments, customs assistance, and more paperwork | Air: 300 kg / Sea: tons |
| Rail Transport | Moderate to Low ($1–$3/kg, route dependent) | Medium (15–25 business days) | Reliable for cross-border bulk (e.g. China–EU), eco-friendly | 500–1000 kg per pallet |
4. Contact information for FBB
4.1 FBB customer service channels
FBB (Ferry Boat Logistics) offers several customer service channels to support clients with shipment tracking, inquiries, and issue resolution.
The phone support line at 4000-365-987 provides real-time assistance, allowing customers to speak directly with a representative for urgent matters, delivery problems, or logistics questions. It is most effective during standard business hours and is best suited for time-sensitive communication.
Email support is available through [email protected]. This channel is ideal for detailed or formal inquiries, such as business cooperation, order disputes, document requests, or feedback. Responses are typically handled within 24–48 hours, depending on the nature of the request.
The official website, http://www.ferryboatlogistics.com/, serves as a central hub for company information, service options, tracking tools, and announcements. It allows customers to independently check parcel status, learn more about logistics solutions, or access self-service support features.
