How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

CTT delivery tracking

C

CTT
https://www.ctt.pt/particulares/index
Support
+351 916 602 200

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Rating

4.3

For online stores

Branded package tracking

Give customers a branded tracking page for CTT shipments, with clear, normalized delivery statuses throughout the journey.

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For platforms and logistics companies

Automated shipment tracking

Track CTT and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

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For developers

CTT parcel tracking API

Add CTT tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

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CTT tracking numbers

What is the CTT tracking number?

CTT, the national postal service of Portugal, uses tracking numbers to enable senders and recipients to trace their parcels throughout the delivery process. By entering the tracking number on the CTT website or third-party tracking tools, customers can view their package’s journey in real-time, including updates on its arrival at distribution centers, customs clearance, and final delivery. The tracking system ensures that customers are kept informed and can plan accordingly for the arrival of their shipments.

Where to find CTT tracking numbers

If you do not have a tracking number for your CTT shipment:

Check the order confirmation or notification email sent by the seller or CTT when the item was shipped. The tracking number is usually included in these communications.
If you cannot find it, you can contact the seller or the platform from which you purchased assistance.
You may also visit a CTT postal office with the shipment receipt to ask for the tracking number or inquire with their customer service.

CTT tracking number formats

The track number of the CTT (Correios de Portugal) delivery service, which is used to track parcels, has the following structure:

LL is a prefix that indicates the type of parcel and the country of origin. In this case, "LL" is an indicator that the parcel was sent through the Portuguese postal service CTT.
204462105 is a unique parcel identification number consisting of nine digits. This number is unique for each parcel sent, and the system uses it to track and identify the status at all stages of delivery.
PT is the code of the country of origin. In this case, "PT" indicates that the parcel was sent from Portugal.

CTT tracking statuses

Common CTT tracking statuses and their meanings

Status	Description	Action Required
Item information received	The shipment information has been received by the system.	No action required at this stage.
Origin Post is Preparing Shipment	The origin post is preparing the package for shipment.	Wait for further updates.
Processed Through Facility	The package has passed through a processing facility.	No action required at this stage.
Acceptance	The package has been accepted for shipment.	No action required at this stage.
Shipment Received	The shipment has been received by the carrier or facility.	No action required at this stage.
Shipment on the way	The package is en route to its destination.The shipment has left the origin country.	No action required at this stage.
Departed from the original country	The package has arrived in the destination country.	Wait for further updates.
Arrived at destination country	The package has cleared customs.	No action required at this stage.
Customs clearance completed	The shipment is in transit towards its delivery point.	No action required at this stage.
In transit	The package has arrived at the USPS regional facility.	Wait for further updates.
Arrived at USPS Regional Facility	The package has departed the USPS regional facility.	No action required at this stage.
Departed USPS Regional Facility	The package has arrived at the local post office.	Wait for further updates.
Arrived at Post Office	The package is out for delivery to the recipient.	Wait for delivery.
Out for Delivery	The package has been delivered to the recipient.	Wait for delivery.
Delivered (delivery completed)	The package has been handed over to a local delivery carrier.	No further action required.
Handover to local carrier	The shipment has been handed over to a shipping partner.	Wait for delivery.
Shipment was handed over to the shipping partner	The shipment left the destination sorting center.	Wait for updates from the shipping partner.
Departed from the destination country/region sorting center	The shipment has arrived at the destination sorting center.	Wait for further updates.
Arrived at destination country/region sorting center	The delivery attempt was unsuccessful.	Wait for further updates.
Delivery not successful	The package has been processed and is ready for further steps.	Contact carrier for more information.
Package processed	The local delivery company has received the package.	Wait for further updates.
Received by local delivery company	The package has been delivered to a parcel locker or mailbox.	Wait for delivery.
Delivered to Parcel Locker (or mailbox)	The package has passed through a USPS processing facility.	Retrieve the package.

Comparison of CTT mailing services

Service	Pricing Structure	Delivery Speeds	Additional Features	Maximum Weight
Local shipping	€2.50 - €15, depending on size/weight	within 1 to 3 business days	Standard delivery for local addresses	Varies by service
International shipping	€10 - €40, depending on destination and weight	between 5 to 15 business days	Standard international delivery	Varies by service
Express services	€15 - €50, depending on size/weight and urgency	within 24 to 48 hours for local shipments	Fast delivery for urgent needs	Varies by service
Faster international options	€40 - €100, depending on destination and weight	in just 1 to 3 days	Express international delivery	Varies by service

Contact information for CTT

CTT customer service channels

CTT (Correios de Portugal) offers several customer service channels to address various queries and provide services. You can contact them by phone at +351 916 602 200, where they will assist you with general questions, tracking parcels or other queries related to CTT services.

In addition, the official CTT website at https://www.ctt.pt/particulares/index contains all the necessary information about postal services, tracking shipments, as well as access to online forms for requests or inquiries. You can also find information about post offices and international deliveries. These channels provide access to assistance and services that allow you to conveniently resolve your questions.

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