How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

China EMS ePacket delivery tracking

C

China EMS ePacket
https://www.ems.com.cn
Support
11183

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China EMS ePacket Tracking Numbers

What is a China EMS ePacket Tracking Number?

A China EMS ePacket tracking number is the unique 13-character alphanumeric code that identifies a lightweight international parcel shipped through the ePacket service offered by China Post and China Postal Express & Logistics (EMS). ePacket is a collaborative service originally developed between China Post and the United States Postal Service (USPS) to provide affordable, tracked shipping for small e-commerce packages (typically under 2 kg) sent from China or Hong Kong to over 40 destination countries. The service is extremely popular with sellers on platforms such as AliExpress, eBay, and Wish, as it balances cost with reliable tracking visibility.

Where to Find China EMS ePacket Tracking Numbers

If you purchased a product online from a Chinese seller who used ePacket, the tracking number will appear in your order confirmation or shipping notification email. On marketplaces like AliExpress, the tracking number appears in your order details once the seller marks the item as shipped. The number is also printed on the barcode label on your parcel. You can track using the tracking number on China Post's official website, the destination country's postal website (e.g., USPS, Royal Mail), or on multi-carrier platforms such as 17TRACK or AfterShip.

China EMS ePacket Tracking Number Formats

ePacket tracking numbers follow the standard UPU format for EMS and packet services originating from China:

Format: Two letters + nine digits + country code CN.
Typical prefixes: LM, LX, LN, LZ, LW, LF, LK, LO, LL, BZ, KQ — the letter L at the start commonly indicates ePacket/light packet services, while E at the start indicates EMS express.
Example ePacket: LR916497843CN
Example EMS: EA123456789CN

Customer service hotline: +86 11183 (7×24 hours), managed by China Post.

China EMS ePacket Tracking Statuses

Common China EMS ePacket Tracking Statuses and Their Meanings

Original Status	Description	Action Required
Acceptance	The parcel has been accepted at a China Post or EMS outlet and scanned into the system on Day 1–2 of transit.	None. Your parcel is registered.
Departure from outward office of exchange	The parcel has left China's international exchange office (typically in Beijing, Shanghai, Guangzhou, or Shenzhen) and is in transit to the destination country. Occurs around Day 2–3.	None. Transit time depends on the destination country.
Customs clearance (Export)	The parcel is passing through Chinese export customs. Typically occurs at Day 2–4.	None from the recipient's side.
Arrival at inward office of exchange	The parcel has arrived at the destination country's international mail exchange facility. Typically occurs at Day 4–10.	None. The parcel will now enter domestic transit in the destination country.
Customs clearance (Import)	The parcel is being inspected by customs in the destination country. May occur at Day 10–15.	The recipient may be contacted if duties are owed or documentation is needed.
In Transit (Destination)	The parcel has cleared customs and is moving through the destination country's postal network for last-mile delivery.	None.
Out for Delivery	The parcel is with the local postal carrier (e.g., USPS, Royal Mail) and is being delivered today.	Be present at the delivery address.
Delivered	The parcel has been successfully delivered to the recipient's address.	None. Contact China Post (+86 11183) or the destination postal service if not received.
Attempted Delivery	A delivery attempt was made but could not be completed.	Follow the notice from the destination postal carrier to arrange redelivery or pickup.
Returned to Sender	The parcel could not be delivered and is being or has been returned to the sender in China after the retention period (typically 30–60 days).	Contact the original seller to arrange a new shipment.

Contact Information for China EMS ePacket

China EMS ePacket Customer Service Channels

Phone (China Post / EMS): +86 11183 (7×24 hours, Chinese-language service)
Email: Not publicly listed for general inquiries
Website: China Postal Express & Logistics (EMS) Official Site
Tracking Portal: track-chinapost.com (third-party dedicated tracker)
Social Media: Not publicly listed for international customers

Other carriers in Asia

FQD Logistics Yanwen Logistics 4PX Express Airpak Express Pandu Logistics ViettelPost Eshun (Zes Express) Postco Exline 8express BUFFALO International Logistics MXP China Post Yun Track SF Express

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