How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the “Find package” button. The system will then begin tracking the package’s journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store’s account, find the “My Orders” section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store’s customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package’s movement.

Temu package tracking

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Your Package's Path: How to Track an Order from Temu

Temu is a popular online shopping platform that has quickly gained popularity among customers due to its low prices, free shipping, and wide range of products. Tracking orders is an important step that allows customers to keep track of where their goods are. This can be done either using a tracking number, through your account or external services, such as PackyApp.

How to track an order from Temu

There are several ways to check where your order is:

1. Using a tracking number

After the order is shipped, Temu provides a unique tracking number. You can copy it from an email or find it in your account. Then paste it into the field on a tracking site. This service will automatically determine the carrier and show you the latest information on the delivery status.

2. Through your Temu account

Log in to your profile on the website or in the Temu mobile application, go to the “Your Orders” section and click “Track”. You will see detailed information: when the order was processed, where it is now, whether it has passed customs, and when delivery is expected.

3. Through third-party services, such as PackyApp

If you are comfortable using a separate tracking service, simply insert the number on a platform like PackyApp.

To track your packages, follow these steps:

Open your web browser and go to PackyApp.
On the main page, you will see a field for entering the tracking number. Enter the number you received from the seller or carrier in this field.
If the service does not recognise the carrier automatically, select it manually from the list provided.
After entering the number and selecting the carrier, click the button to start tracking.

This option is convenient when you order from different stores and want to see all the parcels in one place.

Temu track number format

Temu cooperates with several logistics partners, so track numbers may have different formats, depending on the carrier. Here are the most common options:

YUN*********** - YunExpress
T*************** - USPS standard code
LB*******SG - logistics via Singapore Post
LP***************CN** - parcels sent via Cainiao
9400*************** - USPS format (12-22 digits)

The number usually consists of letters and numbers. If the item is transferred to a local post office, the tracking number may be updated.

Carriers working with Temu

Temu does not have its own logistics service, but actively cooperates with several international and local carriers:

YunExpress - often used for standard free shipping
China Post, Cainiao, 4PX - for budget shipping options
USPS, FedEx, UPS - for delivery to the USA

The speed of information update may depend on the carrier. For example, USPS and FedEx provide accurate data in almost real time, while for China Post, updates may be delayed.

Delivery statuses: what each one means

When you order from Temu, your package goes through several stages before it reaches your doorstep. Each tracking status gives you insight into where your parcel is and what’s happening with it. Below is a clear explanation of the most common statuses, what they mean, and whether you need to take any action.

Status	Description	Action Required
Order Placed	Your order has been successfully placed on Temu.	No action needed.
Processing	Your order is being prepared and packed.	Just wait.
Shipped	The order has been handed over to the carrier.	You can start tracking it.
In Transit	The package is on the way between destinations.	Wait for updates.
Customs Clearance	The package is going through customs.	No action unless contacted.
Out for Delivery	The package is with a local courier and on its way to you.	Be available to receive it.
Delivered	The package has been delivered to the specified address.	Check your mailbox or doorstep.
Awaiting Pickup	The package is available at a pickup point or a post office.	Go pick it up.
Delivery Attempted	A delivery attempt was made but was unsuccessful.	Contact the carrier or check the notice.
Returned to Sender	The package is being returned to the seller.	Contact Temu support if needed.
Exception / Delay	There is a delay or delivery issue.	Monitor updates and wait.

In case of a long delay, it is recommended to contact Temu support or the carrier.

Temu customer service channels

Temu provides customer support through its Help Center. This platform is available at https://www.temu.com/help. It offers a variety of self-service resources, including frequently asked questions (FAQs), step-by-step instructions, and policy explanations. Users can find answers to questions related to orders, shipping, returns, and payments.

The Help Center also includes an online chat feature where you can chat with a virtual assistant who can help resolve your issue or redirect you to a live agent if necessary.

FAQs

Why is my tracking number not working?

The parcel may not have been scanned initially yet. Please wait 24-72 hours before checking again.

How long does delivery from Temu take?

Usually from 7 to 20 days, depending on the country, delivery method and season.

Can I track an order without a tracking number?

Yes. Log in to your Temu account and go to the orders section - the status will be indicated there even without a tracking ID.

What should I do if it says "delivered", but I haven't received anything?

Check if the goods were left with neighbours or at the post office. If not, contact Temu support.

Why is the status not updating?

The parcel may not have reached the new sorting point yet, or the information is temporarily not being transmitted by the carrier. Try checking through PackyApp — more detailed information is often available there.

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