How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the “Find package” button. The system will then begin tracking the package’s journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store’s account, find the “My Orders” section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store’s customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package’s movement.

Shein package tracking

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Track Your Order from Shein: Manual Guide

Shein is one of the most popular online fashion stores that delivers its products all over the world. After making a purchase, many people want to know where the parcel is and when to expect it. You can track an order from Shein both via the track number and via your personal account or third-party services, such as PackyApp.

How to track an order from Shein

There are several convenient ways to check the delivery status of your order:

1. Using the track number

After sending the goods, Shein sends a track number to your email or indicates it in your account. Copy this number and paste it into the field on the tracking site. The service will show up-to-date information about the location of the parcel.

2. Through your Shein account

Log in to your account on the Shein website or in the mobile application. Go to the "My Orders" section, find the desired order and click the "Track" button. Full information is displayed here: when the order was formed, shipped, crossed the border, etc.

3. Through third-party services, for example, PackyApp

This method is convenient if you track orders from several stores.

To track your packages, follow these steps:

Open your web browser and go to PackyApp.
On the main page, you will see a field for entering the tracking number. Enter the number you received from the seller or carrier in this field.
If the service does not recognise the carrier automatically, select it manually from the list provided.
After entering the number and selecting the carrier, click the button to start tracking.

The service will show the route of your parcel.

Shein track number format

Shein does not have a single track number format. They may differ depending on the carrier:

YT*******CN - Yanwen Express
LP***************SG** - logistics via Cainiao/Singapore Post
420*************** - USPS
9400*************** - FedEx SmartPost / USPS

The number usually includes letters and numbers. In some cases, it changes after the parcel is accepted by the local postal operator.

Which carriers does Shein use?

Shein works with many logistics companies to optimise delivery:

YunExpress, Yanwen, 4px, and Cainiao are the main logistics partners for international delivery
Singapore Post, China Post are postal services
USPS, FedEx, and UPS are local carriers in the USA

Some carriers provide real-time tracking (such as FedEx), while others have a certain delay. This significantly affects the speed and accuracy of information updates.

Delivery statuses: what each one means

While waiting for your Shein order to be delivered, you will see various statuses that help you track the progress of your package. Understanding these statuses can help you react more quickly if there are any delays or delivery issues. In this table, you will find the main tracking statuses for Shein packages, their descriptions, and recommendations on what to do at each stage.

Status	Description	Action Required
Order Processing	Your order is being processed but hasn’t been shipped yet.	No action required yet.
Order Shipped	Your order has been shipped and is on its way to you.	Wait for further updates on transit.
In Transit	The package is en route to your location.	Track the package and be ready for delivery.
Customs Clearance	The package is going through customs inspection.	Wait for customs to clear the package; delays can happen.
Dispatched	The package has been dispatched from the warehouse.	No action required yet.
Arrived at Destination	The package has arrived in your country or region.	Prepare for delivery.
Out for Delivery	The package is on its way to your address for delivery.	Be available at the delivery address to receive the package.
Delivered	The package has been successfully delivered.	Check that you’ve received the package.
Delivery Failed	Delivery attempt was unsuccessful (e.g., recipient not home).	Contact the delivery carrier to reschedule delivery.
Returned to Sender	The package has been returned to the sender.	Contact Shein customer service for resolution.

Shein's customer service channels

Shein provides support through its Help Centre, available at https://www.shein.com/customer-service. This is the main place to get help, where you can find answers to frequently asked questions, policy clarifications, and step-by-step instructions on various aspects of shopping, such as order tracking, shipping, returns, and payments. If you are unable to find the information you need, Shein also offers a live chat where you can speak to a support representative who can help resolve your issues or provide additional assistance.

FAQs

Why is my tracking number not working?

This is normal for the first 24-72 hours after shipment. Try checking later or use PackyApp for more up-to-date information.

How long does it take to deliver from Shein?

On average, it takes 10 to 20 days. However, during holidays or sales, this period may be longer.

What should I do if the status is “delivered” and I haven’t received anything?

Check your mailbox, neighbours, or contact your local carrier. Also, contact Shein support.

Can I track my order without a tracking number?

Yes, just log in to your Shein account and open the orders section. It will show the current status even without a tracking ID.

Why is the tracking “stuck” on one status?

This may be due to customs clearance or technical issues with the carrier. The status usually updates within 2-4 days.

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