How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the “Find package” button. The system will then begin tracking the package’s journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store’s account, find the “My Orders” section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store’s customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package’s movement.

AliExpress package tracking

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AliExpress
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How to Track an Order From AliExpress: A Detailed Guide

AliExpress is one of the most popular shopping platforms in the world, known for its wide range of products and attractive prices. Shopping here has become a common occurrence for millions of users. An important stage after placing an order is tracking it. AliExpress allows you to track the parcel's movement both with and without a track number, through your account or specialised services, such as PackyApp.

How to track an order from AliExpress

The tracking process is simple and accessible to everyone. Below are all the options for checking the delivery status:

1. Using a track number

After sending the order, the seller provides a track number. It can be found in the "My Orders" section. Copy the code and paste it into the tracking platform. The service will show up-to-date information about the location of the parcel, even if it has already been transferred to a local carrier.

2. Through an AliExpress account

Log in to your profile and open the "My Orders" tab. There will be a list of all your purchases. By clicking on the “Track Order” button, you will see up-to-date information about the delivery status: where the goods are, when they arrived in the destination country, whether they have been transferred to the local delivery service.

3. Through third-party services

In addition to the official website, you can use platforms such as PackyApp.

To track your packages, follow these steps:

Open your web browser and go to PackyApp.
On the main page, you will see a field for entering the tracking number. Enter the number you received from the seller or carrier in this field.
If the service does not recognise the carrier automatically, select it manually from the list provided.
After entering the number and selecting the carrier, click the button to start tracking.

The service automatically determines the carrier and allows you to track even international deliveries with several shipment stages.

AliExpress track number format

AliExpress works with many logistics partners, so tracking numbers may look different. The most common formats are:

LP*************** - Cainiao or Yanwen logistics services
R********CN** - China Post format
YT********CN** - Yun Express track numbers
UB********SG** - Singapore Post
TBA********* - used less often, but sometimes found when delivering via courier services

It is worth noting that some numbers may not be updated at the first stages or change after being transferred to the local postal operator.

Carriers that AliExpress works with

AliExpress is not limited to one logistics partner - the platform cooperates with dozens of international and local carriers. The most common:

Cainiao is a branded logistics service owned by Alibaba Group
China Post - the state postal service of China
Singapore Post, Yanwen, SunYou - postal services for cheap delivery
Yun Express, 4px, SF Express - private logistics companies with tracking
DHL, FedEx, UPS - used for the delivery of more expensive or urgent goods

Each of the carriers has its own characteristics in updating statuses: private services often provide more details, but some cheap options are updated with long delays.

Delivery statuses: what each one means

When you track an order on AliExpress, you may see several different statuses that change as the delivery progresses. Each status represents a specific stage in the logistics process. Understanding these statuses will help you better understand where your package is and when you should take additional action.

Status	Description	Action Required
Order Placed / Payment Confirmed	Your order has been submitted, and payment is confirmed.	No action needed. Wait for the seller to ship it.
Awaiting Shipment / Seller Preparing Order	The seller is preparing the package or waiting for stock.	Wait. You can cancel the order if needed.
Shipped / Accepted by Carrier	The package has been handed over to the shipping carrier.	Track your order using the tracking number.
In Transit	The package is en route to your country.	No action needed. Just monitor tracking progress.
Arrived at Destination Country / Import Clearance Success	Your package has arrived in your country and cleared customs.	Be ready for the final delivery. No action needed.
Out for Delivery	The package is with the local courier and on its way to you.	Make sure someone is available to receive it.
Delivered	The package has been delivered to your address or pickup point.	Check your mailbox or contact the courier if missing.
Exception / Delivery Failed	There was a delivery issue (e.g., wrong address, recipient not available).	Contact the carrier or open a dispute on AliExpress.

Pay attention to the duration of the status: if the parcel does not change its status for more than 10 days, you should contact the seller.

Aliexpress customer service channels

AliExpress provides customer support primarily through the main channel. Their online Help Centre, available at https://service.aliexpress.com. This platform offers a wide range of self-service resources, including FAQs, step-by-step guides, and policy explanations. Users can browse topics related to orders, shipping, returns, and payments. The Help Centre also includes a live chat feature, where customers can connect with a virtual assistant and, if needed, be redirected to a human agent for further assistance.

FAQs

Why does my tracking number not work?

Perhaps the first scan of the parcel has not yet taken place, or the number is not yet activated. Wait 1-3 days and check again.

How long does delivery from AliExpress take?

On average, it is 15-30 days, depending on the country, the selected delivery method and the carrier.

What should I do if the status is “delivered”, but I did not receive anything?

Check the address, contact the local postal operator or open a dispute on AliExpress.

Is it possible to track a parcel without a tracking number?

Yes, your AliExpress account will show the delivery status even without tracking information.

What is AliExpress Standard Shipping?

This is one of the most popular shipping options, which often includes a tracking number and an average delivery time of 15–20 days.

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