XPO logistics delivery tracking

XPO Logistics tracking numbers

What is an XPO Logistics tracking number?

XPO Logistics tracking numbers are generally composed of a combination of numbers and letters. The number identifies a specific shipment and allows for monitoring through the entire delivery process, including the transit and delivery stages. Customers can input the tracking number online to receive updates about the shipment’s current status, estimated delivery times, and any potential delays. This unique number helps ensure the package reaches the correct destination and facilitates customer support in case of issues during delivery.

Where to find XPO Logistics tracking numbers

The tracking number for a package through XPO Logistics is usually provided in an email or through the interface of your account on the company's website. 

This number allows you to track your package through all stages of delivery. To do this, simply enter the tracking number on the XPO Logistics website in the special tracking field. The tracking number is also provided when contacting support, where you can find out the current delivery status. The company's website makes it easy to track the movement of your package until it is received.

XPO Logistics tracking number formats

An XPO Logistics tracking number typically has a format similar to 123-45678C, where:

  • The first three digits (123) are an identification code that helps identify the type of shipment or delivery route.

  • This is followed by the main part of the number, which consists of five digits (45678) and identifies a specific batch or shipment of cargo.

  • The last letter (C) is a check digit that ensures the correctness and validity of the tracking number using a verification algorithm.

XPO Logistics tracking statuses

Common XPO Logistics tracking statuses and their meanings

Status

Description

Action Required

Order Received    

XPO Logistics has received the shipping details but the package is not yet processed or picked up.    

No action is required; the shipment is in the system awaiting further processing.

Shipment Scheduled    

The parcel is scheduled for pickup but has not yet been processed or shipped.

No immediate action is required; the shipment is scheduled for pickup.

In Transit    

The parcel is currently being transported to its destination.    

No action is required; monitor for further updates.

At Distribution Center    

The package has reached a local hub or facility for sorting and dispatching.    

No action is required; the package is in the sorting process.

Cleared for Delivery    

Customs clearance is complete for international shipments, and the parcel can proceed.    

No action is required unless you need to provide additional documentation.

Out for Delivery    

The package has reached the local distribution centre and is on its final leg.    

Ensure someone is available to receive the package at the delivery address.

Delivered    

The package has successfully reached the recipient and has been delivered.    

No action is required; check for delivery confirmation and any additional notes.

Delivered to Pickup Point    

The parcel has been delivered to a designated pickup location for collection.    

Visit the pickup location to collect your package.

Returned to Sender    

Delivery was unsuccessful, and the package is being returned to the sender.    

Check for possible issues (incorrect address) and contact customer service if needed.

At Distribution Center    

The package has arrived at a local hub and is being sorted for final delivery.    

No action is required; the package is still in transit.

Cleared for Delivery    

The package has cleared customs (for international shipments) and can continue its journey.    

No action is required unless further customs documentation is needed.

Exception    

An issue has occurred that prevents the shipment from moving forward (e.g., incorrect address, weather delays).    

Contact customer service for updates and resolution.

Pending    

The shipment is temporarily on hold or delayed, possibly due to customs or payment issues.    

Resolve any outstanding issues (payment, address) to proceed with delivery.

Ready for Pickup    

The package is available for pickup at a designated location.    

Go to the specified location to collect the package.

Comparison of XPO Logistics mailing services

Service    

Pricing Structure

Delivery Speeds    

Additional Features    

Maximum Weight

Less-than-Truckload (LTL)    

$100 - $500 per shipment (based on weight and distance)

2-7 days, depending on distance and route    

Multi-stop routes, flexible scheduling, real-time tracking, cost-effective for smaller shipments    

Varies by route    

Truckload (TL)    

$1,500 - $5,000 per truck (depending on distance and cargo)

1-5 days, depending on distance and location    

Dedicated truck, faster delivery, flexible shipping schedules, door-to-door service    

Up to 45,000 lbs (20,411 kg)    

Last-Mile Delivery    

$10 - $100 per delivery (depending on distance and item)

1-3 days (typically local or regional)    

Direct-to-consumer delivery, installation services (if needed), tracking, signature upon delivery    

Varies by package    

Contact information for XPO Logistics 

XPO Logistics customer service channels

  1. You can contact support by calling +1 (800) 755-2728. This is the main channel for customers to get advice on shipping, service, and any issues. The support line is staffed to provide quick responses to customer inquiries.

  2. For more detailed inquiries or written requests, you can email [email protected]. Through this channel, you can get help with a variety of issues, such as tracking shipments or handling specific requests. Support usually responds to emails within a few business hours.

  3. For more information about XPO Logistics services, as well as to use online tools, you can visit their official website https://www.xpo.com/. Various resources are available on the website, including shipment tracking, cost calculation tools, and contact forms for feedback.