OnTrac delivery tracking

OnTrac tracking numbers

What is an OnTrac tracking number?

A track code, or track number, is a unique identification code for each shipment. It does not contain hyphens, dashes or other special characters. Companies have their marking algorithm, so there is no single system for creating such codes. In most cases, such a number contains both numbers and letters. It is this code that marks the shipment so that it can be monitored by the recipient, since at each point where it arrives, this code will be entered into the database.

Where to find OnTrac tracking numbers

You can find your OnTrac tracking number in the following places:

  • Shipping confirmation email: after your package is shipped, OnTrac sends a confirmation email containing your tracking number.

  • Order receipt: After purchasing online, your tracking number may be listed on your order receipt or the order confirmation page.

  • OnTrac website: if you have an OnTrac account, you can log in and view tracking numbers for current and past shipments.

  • Seller or retailer: if you cannot find your OnTrac tracking number, please contact the seller or store where you made your purchase.

  • OnTrac mobile app: if you have the OnTrac mobile app, you can track your package directly by entering the tracking number or by looking at your tracking history in the app.

OnTrac tracking number formats

OnTrac tracking number formats, including letters and numbers, are typically 16 characters long. Here are some common formats:

Example: D10015874260816 / C12215700588907

  • Starts with a letter (usually "C" or "D") followed by a combination of numbers.

  • The initial "D" or "C" can indicate the package type or the transportation direction.

  • The following numbers after the letter represent a unique identifier for the package.

These numbers are used to track packages through the OnTrac website or system and allow you to determine the location and status of your delivery accurately.

2. OnTrac tracking statuses

Common OnTrac tracking statuses and their meanings

Status

Description

Action Required

Package received after the cutoff

The package was received after the facility's cutoff time for processing and will be processed the next business day.

Wait for the next business day for processing. No immediate action is required, but expect a delay in processing and shipping.

On its way to OnTrac

The package is in transit to the OnTrac facility.

Monitor the tracking for further updates. No immediate action is needed unless the status is stuck for an extended period.

Package received at the facility

The package has been received by the processing facility and is awaiting further processing or shipment.

Wait for the package to be processed or shipped. Keep an eye on the tracking for updates. There is no action required unless there is an unexpected delay.

Out for delivery

The package has been dispatched for delivery to the recipient’s address.

Be available to receive the package at the delivery address. If you will not be home, arrange for someone else to receive it, or check for delivery options online.

Delayed. Delivery date updated

There is a delay in the shipment, which has affected the delivery date. The new delivery date is provided.

Review the new expected delivery date. You may contact the carrier for more information if the delay is significant or if you need the package urgently.

Delivered

The package has been successfully delivered to the recipient at the destination address.

Confirm receipt of the package. If there are any issues such as missing items or damages, contact the carrier immediately to file a claim or address the concern.

Details needed. Please contact us

The delivery process has been held due to missing or incorrect information (e.g., wrong address, missing contact info).

Contact the carrier to provide the necessary details (e.g., correct address, missing information). Resolve the issue as quickly as possible to avoid further delays.

Comparison of OnTrac mailing services

Service

Pricing Structure

Delivery Speeds

Additional Features

Maximum Weight

Ground Delivery

$8 - $30 (depends on weight/distance)

Typically 1-5 business days

Cost-effective, suitable for regular shipments

150 lbs (68 kg)

Night Delivery

$20 - $60 (depending on size/distance)

Next-day delivery (overnight)

Ideal for urgent deliveries, after business hours

150 lbs (68 kg)

2-Day Delivery

$15 - $50 (depending on weight/distance)

2 business days

Faster option for urgent but non-overnight needs

150 lbs (68 kg)

Contact information for OnTrac

OnTrac customer service channels

OnTrac provides several customer service channels for assistance:

  • Phone: you can reach OnTrac customer service at 800-334-5000. This is their dedicated helpline for general inquiries, tracking assistance, delivery issues, and more. You can speak directly to a representative who can help resolve issues with your package or delivery.

  • Website: The official OnTrac website is https://www.ontrac.com. Here, you can find various self-service options, including tracking tools, frequently asked questions (FAQs), and customer support information. The website also allows you to contact customer service, access resources, and learn more about OnTrac services.

  • Email: For privacy-related inquiries or concerns, you can contact OnTrac via email at [email protected]. This email address is specifically for privacy concerns, such as data protection, privacy policies, and any other sensitive issues related to your shipments.

These channels provide multiple ways to get assistance with your shipments or any issues you may encounter.