UPS: United Parcel Service delivery tracking

Understanding UPS tracking numbers

What is a UPS tracking number?

A UPS tracking number is a unique identification code that UPS assigns to each package immediately before it is shipped. It allows the sender to track the location of their package and its progress.

Where to find tracking numbers

To track UPS packages, use the tracking number on the official website or in the UPS mobile app to get up-to-date information on the status and location of your shipment.

Tracking number formats

UPS tracking numbers are 18 characters long in standard form, beginning with the universal prefix "1Z". This prefix is followed by a 6-digit shipper code, a 2-digit service code indicating the selected delivery type, and a unique number for each package.

An example of such a tracking number looks like "1Z 9Y8 646 01 1025 5307", where "9Y8 646" is the shipper code, "01" is the service code that determines the type of delivery (for example, standard or express delivery), and "1025 5307" is a unique identifier for the package.

What to do if you don’t have a tracking number

There are ways to track packages without a tracking number. UPS (MyChoice), FedEx (Delivery Manager), and USPS (Informed Delivery) all offer a program you can sign up for that will allow you to see, track, and customize deliveries to your home address. No tracking number is required.

UPS usually sends a confirmation email with a tracking number. So, you can check your inbox. You can also contact the seller, company, or person who sent you the package. They should be able to provide you with a tracking number or other details.

Handling lost tracking numbers

If you’ve lost your UPS tracking number, you can:

• check your email;

• use UPS My Choice;

• contact the sender;

• search with shipment details;

• call UPS customer service (1-800-742-5877);

• visit a UPS location.

These steps should help you locate your tracking number or track your package.

Using redelivery numbers

On regular UPS delivery days, UPS may make up to three delivery attempts at your address at its sole discretion. After the last attempt, undeliverable packages will be returned to the sender. To prevent a package return or to arrange for alternative delivery, track your package.

How to track a UPS package

1. Steps to track your package

Tracking UPS packages is very easy, you can check the status of your shipments 24/7, all you need is the tracking number of the package. Once you have this number:

• find an online package tracking service (for example, Packy)

• use the search bar at the top of this page;

• enter the UPS tracking number in the search bar without hyphens or spaces;

• click the "Search" button;

• view the history and information about the status of your package.

In addition, the Packy service provides up-to-date information about the status of your shipment using the Google Play and App Store mobile applications.

2. Utilising online tools and resources

To track your UPS package online, use the following tools and resources:

• UPS Official Website. Go to the UPS Tracking website and enter the tracking number. If you don't have a tracking number, use additional information such as the recipient or shipper name to find your package.

• UPS My Choice. Sign up for UPS My Choice to access additional information about your packages, including tracking and updates.

• UPS Mobile App. Download the UPS app on your smartphone to easily track your packages and receive notifications about the delivery status.

• Contact the Sender. If you don't have a tracking number, contact the sender to provide the tracking information or link.

• Chat with UPS Support. Use the live chat on the UPS website to get help tracking your package.

You can also use the online service Packy.

UPS tracking statuses

1. Common tracking statuses and their meanings

UPS services overview

1. UPS Priority

UPS Priority is a premium shipping service that guarantees fast delivery, typically within 1-3 business days. It is designed for urgent shipments and ensures timely delivery with real-time tracking updates. 

2. UPS Express

UPS Express is a high-speed shipping option for international and domestic deliveries. It ensures the fastest delivery time, typically by the next business day, and is ideal for time-sensitive packages.

3. UPS Flat Rate

UPS Flat Rate shipping allows you to send packages at a fixed price, regardless of the weight (up to a certain limit) or destination. This can be particularly useful for small to medium-sized businesses or individuals who need predictable pricing. 

Delivery timeframes for UPS services

1. Overview of delivery timeframes

The main terms of delivery of packages via UPS are:

• UPS Ground: delivery takes 1-5 business days within the US, depending on your destination.

• UPS 2nd Day Air: delivery within 2 business days (for US domestic shipments).

• UPS Next Day Air: delivery on the next business day, with the possibility of delivery early or before the end of the day, depending on the option.

• UPS Worldwide Express: international delivery in 1-3 days, direct delivery.

• UPS Standard: economy delivery within Greater America, usually takes 2-7 days.

Delivery terms may vary depending on the specific route and service chosen.

2. Factors affecting delivery times

UPS delivery times depend on:

• Service type (Ground, Air, Express, etc.).

• Distance between sender and receiver.

• International shipments and customs procedures.

• Shipping time and business days.

• Customs inspections for international packages.

These factors determine how long delivery will take.

Comparison of UPS mailing services

Handling delivery issues

1. Steps for delayed or lost shipments

If your UPS package is delayed or lost:

• Go to the UPS website and enter your tracking number.

• Sometimes delays occur due to weather or holidays.

• Check with the shipper to see if they have delivery information.

• Call UPS at 1-800-742-5877 or use online chat.

• UPS may open an investigation if your package is lost.

If your package is lost and insured, file a claim for reimbursement.

2. Filing claims with UPS 

To file a claim, sign in. This is the best option if you have multiple claims. If you are a third-party recipient or sender, you can file a claim more quickly as a guest. To get started, you will need a tracking number. Keep all documentation that can prove the value of the shipment. If your shipment is damaged, save the contents and packaging.

3. When to contact customer service

In the United States, you can use the UPS Customer Service number: 1-800-742-5877 for inquiries and claims related to UPS package deliveries. This number is available Sunday through Saturday during business hours from 6:00 a.m. to 1:00 a.m. Eastern Standard Time (EST). 

Contact information for UPS

1. Customer service channels

If you have any issues with your shipment, such as damaged contents or lost packages, you should contact our customer support department, which specializes in resolving such issues. Using all communication channels, you can discuss specific delivery issues and file appropriate claims.

2. Online tools and mobile apps

UPS offers online ways to communicate:

• Live Chat: use the chat feature on the UPS website to quickly get answers to your questions from a virtual assistant or request a conversation with a real person.

• Social Media: UPS actively uses social media platforms, including Twitter, to communicate with customers. This is another convenient way to ask questions and get support.

About UPS

1. History and background

UPS (United Parcel Service) was founded in 1907 in Seattle, USA. At first, it was a courier service "The American Messenger Company". The company delivered packages and messages by bicycle and on foot. Then cars were used for delivery. In 1999, UPS became one of the largest logistics companies in the world. Today the company serves many countries, offering various delivery and logistics services.

2. Role in the community

UPS helps deliver goods around the world and supports businesses and the economy. The company creates jobs, participates in social projects, helps in crises and uses new technologies to protect the environment.

3. International shipping options

UPS international delivery service offers a variety of parcel delivery conditions and guarantees the quality and reliability of its work. UPS is the fastest international delivery of documents and cargo, with delivery to Europe in 2-3 days, to America in 3-4 days and to any country in the world. It specializes in the delivery of express shipments of documents, and small and large cargo up to 70 kg.

Special services and pickup locations

1. Package pickup options

You can choose different options for receiving UPS packages

• Home Delivery: You can receive your package at the address you specify.

• UPS Access Point: Pick up your package at the nearest UPS point (stores, pickup points).

• UPS Store: Pick up your package at one of the UPS stores.

• Work Delivery: You can select your work address for package delivery.

2. Weekend and holiday delivery services

UPS offers Saturday delivery for some services, such as UPS Ground, and UPS Next Day Air. Sunday delivery is available for limited types of packages, such as UPS Express.

Shipping tips and best practices

1. Packaging guidelines

Use strong boxes and protective materials (bubble wrap, packing paper) to pack your parcel. This is necessary to protect the goods. Make sure the packaging size matches the parcel size and the weight does not exceed the limits for the selected service. Check if you are sending prohibited goods.

2. Labeling and documentation

Each parcel must be properly labelled with full details of the sender and recipient. For international shipments, you must have a customs declaration and relevant documents (invoice, certificate of origin). Depending on the type of goods, you may need special permits or certificates.

3. Customs documentation for international shipping

In most cases, when ordering anything through UPS, you only pay for the cost of the product and the delivery service. Once the shipment arrives, the delivery service's authority is fulfilled, and the fate of the package depends entirely on you. Upon arrival at the customs checkpoint, your shipment must go through several stages of registration, and if its value exceeds 150 euros, you are required to clear it. You have 30 days to do this, otherwise, your package will be sent back at your expense.