Branded package tracking
Give customers a branded tracking page for PickUpp shipments, with clear, normalized delivery statuses throughout the journey.
Start with API
Give customers a branded tracking page for PickUpp shipments, with clear, normalized delivery statuses throughout the journey.
Start with APITrack PickUpp and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.
Explore the Tracking APIAdd PickUpp tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.
View API documentation
A PickUpp tracking number is the shipment identifier used to follow parcels handled through PickUpp's on-demand and ecommerce delivery workflows. It connects the merchant order to pickup, courier assignment, route movement, and final delivery events shown in the tracking experience. For the customer, this number is the practical key for checking whether the parcel is still waiting for handover, already moving through a hub, delayed at customs, assigned to a courier, or completed at delivery.
Customers usually find the PickUpp number in the merchant shipping confirmation, SMS notification, ecommerce order page, or delivery email sent after the parcel has been booked. Business shippers may also see the reference in dashboard exports, order manifests, or API-generated labels. If a newly created number does not return results immediately, it usually means the parcel has not yet received its first live carrier scan. Customers should retry with the same exact reference instead of editing the code.
Public tracking documentation for PickUpp does not expose one universal consumer format. PickUpp tracking references are normally order-specific parcel IDs generated by the merchant platform or PickUpp system. They may be numeric or alphanumeric depending on the integration, so customers should paste the exact reference shown in the delivery notification and avoid confusing it with the merchant order number. When entering the code, keep leading zeros, suffix letters, dashes, and capitalization exactly as shown on the original shipment document or order page.
| Original Status | Translated Status | Description | Action Required |
|---|---|---|---|
| Order created | The delivery order exists but the courier may not have collected the parcel yet. | Wait for pickup confirmation. | |
| Picked up | The courier has collected the parcel from the sender or merchant. | No action required. | |
| In transit | The shipment is moving through the delivery route or operational network. | Continue monitoring the shipment. | |
| Out for delivery | The parcel is with the courier for final delivery. | Keep the delivery address and phone available. | |
| Delivered | The parcel has been delivered to the recipient or drop-off location. | Check proof or recipient details if needed. |
Status wording can vary slightly between the carrier site, merchant account, and multi-carrier tracking tools. The safest interpretation is to treat each event as a checkpoint in the route, then use the latest timestamp and location to decide whether support contact is needed.
| Service | Pricing Structure | Delivery Speed | Features |
|---|---|---|---|
| On-demand Delivery | Quote or order-based pricing by distance, size, and service market. | Same-day or scheduled depending on market coverage. | Courier assignment, live updates, and last-mile delivery. |
| Ecommerce Delivery | Merchant contract or platform pricing. | Standard to express depending on order setup. | Merchant dashboard and parcel delivery for online orders. |
| Returns / Reverse Logistics | Account-based pricing where offered. | Depends on pickup appointment and route. | Customer return pickup and movement back to merchant locations. |
Service names and availability may change by country, account type, shipment size, and destination. Customers should confirm the purchased service on the label, receipt, or order confirmation before comparing delivery expectations.
When contacting support, include the tracking number, sender name, recipient address, and the latest visible status. Those details make it easier for the carrier, merchant, or shipping platform to identify the parcel and check whether it is delayed, misrouted, awaiting customs action, or already delivered.