How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

DHL Express delivery tracking

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DHL Express
Support
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Rating

4.1

For online stores

Branded package tracking

Give customers a branded tracking page for DHL Express shipments, with clear, normalized delivery statuses throughout the journey.

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For platforms and logistics companies

Automated shipment tracking

Track DHL Express and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

Explore the Tracking API

For developers

DHL Express parcel tracking API

Add DHL Express tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

View API documentation

DHL Express Tracking Numbers

What is a DHL Express Tracking Number?

A DHL Express tracking number is the shipment ID that links an express parcel to DHL’s global network. It lets the shipper and consignee follow export pickup, hub processing, linehaul movement, customs release, and final delivery events in one timeline.

Where to Find DHL Express Tracking Numbers

Customers generally find the DHL Express tracking number in the DHL shipment confirmation email, on the merchant order page, on the shipping label under the barcode, or in MyDHL+ shipment documents. Business shippers also see it in commercial invoices, pickup confirmations, and DHL account exports.

DHL Express Tracking Number Formats

DHL Express tracking numbers are usually 10 digits long, especially for standard Express air waybills. DHL also supports longer shipment references for some account or e-commerce flows, but the most common customer-facing format is a 10-digit numeric airway bill such as 1234567890. Some related services and partner flows can use JD-prefixed or other alphanumeric identifiers, yet DHL recommends entering the number exactly as shown in the shipment notification because the tracking tool can resolve several reference types.

DHL Express Tracking Statuses

Common DHL Express Tracking Statuses and Their Meanings

Original Status	Description	Action Required
Shipment information received	DHL has the electronic shipment details but may not have the physical parcel yet.	Wait for pickup or first processing scan.
Picked up	DHL has collected the shipment from the sender.	No action needed.
Processed at facility	The shipment is being sorted at a DHL facility.	No action needed.
Customs status updated	Customs review or documentation processing is underway.	Check for messages if DHL requests paperwork or duty payment.
With delivery courier	The shipment is on the final route with a DHL courier.	Ensure someone can receive it.
Delivered	DHL has completed delivery.	No action needed unless the delivery details are wrong.
Delivery attempted	A courier attempted delivery but could not complete it.	Use On Demand Delivery or contact DHL to reschedule.

Comparison of DHL Express Mailing Services

Service	Pricing Structure	Delivery Speed	Features
Express Worldwide	Zone and weight based	Usually next day to 3 business days	Global time-definite delivery, customs support, proactive tracking
Express 12:00	Premium surcharge on top of express rates	Delivery by noon in covered lanes	Time-definite commitment, shipment visibility, customs handling
Express Envelope	Document rate	Fast international document delivery	Lightweight document service, full tracking, customs paperwork for documents

Contact Information for DHL Express

DHL Express Customer Service Channels

Phone: 1-800-225-5345
Email: No general public email listed; DHL directs customers to phone, WhatsApp, and web contact forms.
Website: official tracking page
Social Media: Facebook, LinkedIn

When you track a DHL Express parcel, the most important thing is to compare the tracking timeline with the seller's dispatch promise. A first scan delay can happen when a seller prints a label before the parcel is physically handed over. That is especially common with cross-border and marketplace shipments where pickups are batched. If the shipment is already moving, later pauses usually happen at export sorting centers, airport or linehaul handoffs, or import clearance.

Customers should also be aware that DHL Express deliveries may involve at least one partner on the destination side. In those cases, the original tracking number often stays valid, but the last-mile partner may expose a second local reference after the parcel reaches the destination country or city. If the status history stops changing right after arrival, it is worth checking the local delivery page or contacting the merchant to confirm whether the parcel has been transferred to a domestic carrier.

If a shipment is marked as delivered but you cannot find it, start with the basics: review the delivery timestamp, check building reception, neighbors, parcel lockers, and safe-drop areas, and then compare the destination postcode against the order confirmation. For business shipments or bulky deliveries, ask whether the consignee name or appointment instructions were entered correctly. If the event history shows a customs or exception message that remains unchanged for several business days, customer service will usually need the tracking number, recipient name, ship date, and delivery address before it can escalate the case.

Tracking-number formats matter because many carriers reject searches with missing prefixes, spaces, or truncated references. If you copied the number from a screenshot, copy it again from the original confirmation email or the seller account page. For postal-style numbers, make sure the country suffix is included. For logistics providers that use their own internal IDs, keep the full

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