How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Austrian Post delivery tracking

A

Austrian Post
https://www.post.at
Support
+61 3 8847 9045

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Rating

4.8

For online stores

Branded package tracking

Give customers a branded tracking page for Austrian Post shipments, with clear, normalized delivery statuses throughout the journey.

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Automated shipment tracking

Track Austrian Post and 1,384 other carriers through one shipment tracking API, with automatic detection, explicit carrier selection, and webhook updates.

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For developers

Austrian Post parcel tracking API

Add Austrian Post tracking with Packy’s REST API, clear documentation, code examples, and webhooks. Start testing free with no credit card.

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Austrian Post Tracking Numbers

What is an Austrian Post Tracking Number?

An Austrian Post (Österreichische Post AG) tracking number is a unique reference code assigned to trackable shipments sent through Austria's national postal service. It allows senders and recipients to follow a parcel's journey from acceptance to final delivery, both within Austria and internationally.

Where to Find Austrian Post Tracking Numbers

For items sent at a post office counter, the tracking number appears on the posting receipt. Online shoppers receive it in the shipping confirmation email from the retailer. Tracking can be done via the official Austrian Post Track and Trace page at post.at, or through third-party services such as trackingmore.com, parcelsapp.com, and 17track.net.

Austrian Post Tracking Number Formats

Austrian Post tracking numbers generally follow two formats:

International UPU format: Two letters + nine digits + country code AT (13 characters total), e.g., EE123456789AT or CA482156827DE for inbound items from Germany.
Domestic numeric format: A long numeric string, e.g., 1011236513864670170531, used for domestic parcels and express items.

Austrian Post Tracking Statuses

Common Austrian Post Tracking Statuses and Their Meanings

Original Status	Description	Action Required
Electronic order information was provided by the sender	The sender has submitted shipment data electronically, but Austrian Post has not yet physically received the item.	No action needed; await physical acceptance.
Item received	Austrian Post has physically accepted the item at a post office or collection point.	No action needed.
Item forwarded to country of destination	The item has been handed to an international carrier and is en route to the destination country.	No action needed.
Item in distribution	The item is being processed at a sorting or distribution center.	No action needed.
Item in delivery	The item is out with a postal carrier and is being delivered to the recipient's address today.	Ensure someone is available at the address to receive the item.
Addressee not present – notified	A delivery attempt was made but no one was available; a notification card has been left.	Arrange re-delivery or collect the item from the indicated post office.
Item arrived in Austrian Post pick-up box	The item has been placed in an automated parcel locker (Post Box) for self-service collection.	Collect the item from the designated pick-up box using the provided code.
Item ready for pick-up	The item is available for collection at a post office or pick-up point.	Visit the designated post office or pick-up location with your ID.
Item delivered	The item has been successfully delivered to the recipient.	No action needed; confirm receipt.
Delay due to incorrect distribution	The item was sent to an incorrect sorting facility and is being rerouted, causing a delay.	No action needed; monitor for updated delivery date.
Return / Addressing error	The item could not be delivered due to an address error and is being returned to the sender.	Contact the sender to correct the address and arrange re-shipment.

Comparison of Austrian Post Mailing Services

Service	Pricing Structure	Delivery Speed	Features
Post Express (Domestic)	Weight-based; premium pricing	Next business day by 13:00	Full tracking, signature on delivery, insurance up to €1,500, optional Saturday delivery to major cities
Post Express International	Weight- and zone-based; premium pricing	Overnight to major EU cities; 2 business days to most of Europe	Full tracking, signature on delivery, priority handling
Registered Mail	Weight-based; standard pricing	Next business day domestically; 1–7 days within Europe	Proof of posting, tracking, signature on delivery, insurance up to €75
Standard Parcel (Domestic)	Weight-based; standard pricing	1–2 business days domestically	Tracking, delivery notification, option for parcel locker delivery
EMS (International Express Mail)	Weight- and zone-based	Varies by destination; priority international service	Full tracking, priority customs handling, delivery confirmation

Contact Information for Austrian Post

Austrian Post Customer Service Channels

Phone (Private Customers): +43 800 010 100 (Mon–Fri 7am–7pm, Sat 8am–1pm)
Phone (Business Customers): +43 800 01 01 01 (Mon–Fri 7am–8pm, Sat 8am–8pm)
Email / Contact Form: Available at post.at/kontaktformular
Website: Austrian Post Track and Trace
Social Media: Available via post.at

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