How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Zappos package tracking

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How to Track a Zappos Order: A Simple Guide

You clicked “Place Order” on that pair of sneakers you’ve been eyeing. Maybe some Nikes, maybe Vans, maybe something wild like metallic Birkenstocks (no judgment). Now comes the fun part — the wait. But how long is that wait, and how do you know where your Zappos order is?

Zappos has a reputation for solid shipping and customer service, but if you’ve never ordered from them before — or just can’t find that tracking number — this guide’s for you.

Let’s go over how to track your Zappos package without stress, what the statuses mean, and what to do if things don’t go as planned.

How to Track a Zappos Order

There are three main ways to check your order status:

Using the tracking number, Zappos emails you, and you log into your Zappos account.
Using a guest lookup tool (yep, even if you didn’t make an account).

Using Your Tracking Number

As soon as your order ships, Zappos sends you a shipping confirmation email. It’ll include a tracking number and a link to follow your package.

Here's what to do:

Open the email with the subject line “Your Zappos Order Has Shipped!”
Look for the tracking number — usually from UPS or sometimes USPS.
Click the link, or copy the number and go to the carrier's site directly.
Enter it into the tracking bar and hit search.

You’ll see things like when the label was created, when it left the warehouse, and where it is now. Tracking doesn’t always update instantly. It may show “Label Created” for a bit before it starts moving.

Through Your Zappos Account

If you have a Zappos account, tracking is even easier. You don’t need to dig through your inbox.

Go to zappos.com and log in.
Click your name or account icon in the top-right corner.
Select “My Orders” from the dropdown.
Find the order you want to track and click it.

You’ll see the order status, tracking number, and expected delivery date all in one place.

Using Third-Party Tracking Tools

If you prefer to keep all your online shopping updates in one place, you can plug your tracking number into apps like PackyApp. These tools help you see where your item is without logging in every time.

Zappos Tracking Number Formats

Zappos typically ships through UPS, and sometimes USPS, especially for smaller packages or final-mile handoffs.

Carrier	Format	Notes
UPS	Starts with “1Z” + 16 characters	The most common Zappos carrier
USPS	20–22 digits or starts with letters	Occasionally used for PO Boxes or APOs

Once you have the tracking number, you can check directly with the courier’s site if needed.

Order Statuses on Zappos — What They Mean

Zappos keeps things simple, but you might still see a few different updates:

Status	What It Means	What You Should Do
Order Placed	You finished checkout.	Nothing yet — just wait.
Processing	Zappos is packing your item.	Still behind the scenes.
Shipped	It left the warehouse.	Use the tracking number now.
In Transit	The carrier has it and it’s moving through the system.	Keep checking for updates.
Out for Delivery	The delivery truck has it.	Be home or check your doorstep soon.
Delivered	It’s been dropped off.	Check your porch/mailbox.
Exception / Delayed	Something’s holding it up — weather, rerouting, etc.	Contact the courier if it persists.

Couriers Zappos Works With

Zappos keeps it simple — and fast. They don’t mess around when it comes to getting your shoes or clothes to your door. Shipping speed is one of the reasons people love them. They primarily work with:

UPS – This is Zappos’ go-to carrier for the majority of their U.S. orders. Whether you choose standard shipping or next-day delivery, it’s usually coming via UPS. They're fast, trackable, and drop packages right at your doorstep.
USPS – In some cases (especially for PO boxes or certain rural areas), Zappos may hand off the package to USPS for the final delivery leg. That’s usually done through UPS SurePost. It adds a day or two sometimes, but it still gets there reliably.
Lasership / OnTrac / Regional Couriers – For select locations in the U.S., especially on the West Coast or East Coast, Zappos might use a regional courier for faster local delivery. It’s rare, but it happens.

You’ll find out exactly which carrier is handling your order in your shipping confirmation email, and the tracking number provided will take you straight to their tracking page.

Zappos Customer Service — If Something’s Wrong

Zappos has some of the best customer support in the industry. Here’s how to reach them:

Live Chat – Available on the site, usually 24/7.
Phone – 1-800-927-7671 (also 24/7).
Email – Via the contact form on their Help page.

Whether your order’s late, damaged or just didn’t arrive, their reps are friendly and fast.

FAQs About Zappos Order Tracking

I didn’t get a tracking number. Now what? Double-check your spam folder. If it’s not there and your order says “Shipped” in your account, contact Zappos support.

My tracking hasn’t been updated in days. This can happen if the package is stuck at a hub or not scanned during transfer. Contact UPS or Zappos if it’s been more than 3 days.

My order says ‘Delivered’, but I don’t see it. Check your front door, side porch, garage, mailbox, or with neighbors. Still missing? Contact Zappos — they’re good about helping.

Can I change my shipping address after placing an order? Only if the order hasn’t shipped yet. Otherwise, you’ll need to wait for it to arrive, then return it if needed.

Does Zappos ship internationally? Not directly. They only ship within the U.S. and U.S. territories. For international delivery, you’d need to use a forwarding service.

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