How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Jomashop package tracking

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How to Track a Jomashop Order

Tracking your Jomashop order is simple and can be done in several ways: with a tracking number, through your account dashboard, or using a third-party tracking platform. This guide breaks down each method and gives you a clear idea of what to expect during your order’s journey.

Step-by-Step: How to Track a Jomashop Order

Whether you’ve already received a tracking number or just placed your order, here are all the ways to stay updated.

Using a Tracking Number

After your order ships, Jomashop will email you a confirmation with a tracking number.

Visit the Order Status page on jomashop.com.
Enter your email address and order number (or just the tracking code).
You’ll see the current location, the estimated delivery date, and the shipping carrier.
If the tracking link doesn’t work right away, give it a few hours—couriers can take time to scan the parcel into their system.

Tracking Through Your Jomashop Account

Go to jomashop.com and sign in.
Hover over the profile icon and select Order History.
Click the order in question to view full shipping details.
You’ll find the tracking number, carrier info, and current status right there.

This is also the place to download your invoice, request a return, or contact support if anything looks off.

Using a Third-Party Tracker

Copy your tracking number from Jomashop’s shipping confirmation.
Go to PackyApp.
Paste the number into the tracking field.
You’ll see detailed updates pulled directly from the shipping carrier, often with push notifications if you enable them.

Third-party tools are especially useful if your order includes multiple parcels or you shop across different retailers.

Jomashop Tracking Number Format

Jomashop ships with multiple couriers, so tracking numbers vary. Here’s what you might see:

Carrier	Format Example	Details
UPS	1Z999AA10123456784	Alphanumeric always starts with “1Z”
FedEx	123456789012	12 digits
USPS	9400111899563782451234	20–22 digits, numeric only
DHL	JD014600003581234567	Typically 10–20 digits

Sometimes your tracking code may first appear as a Jomashop-generated reference before it converts to a standard courier code.

Carriers Used by Jomashop

Jomashop works with a variety of logistics partners to ensure global and domestic delivery. The main carriers include:

UPS – Most common for domestic U.S. orders.
FedEx – Used for both domestic and international express shipping.
USPS – Often selected for budget shipping or lightweight items.
DHL Express – Preferred for fast international delivery with good customs handling.
GlobalPost / Pitney Bowes – Occasionally used for lower-cost international options.

Order Delivery Statuses

Here are the standard shipment statuses you might see while tracking your Jomashop order and what each one means:

Status	What It Means	Recommended Action
Order Placed	Your payment went through; the order is being prepared.	Wait for the processing update.
Processing	The item is being picked and packed at the warehouse.	No action needed.
Label Created	A shipping label has been printed, but the carrier hasn’t picked it up yet.	Check back in 12–24 hours.
Shipped / In Transit	The carrier has the package, and it’s moving through their network.	Follow the tracking link for updates.
Out for Delivery	The parcel is on a local delivery truck and will arrive today.	Be available to receive it.
Delivered	The carrier marked the item as delivered at the destination.	Check your front door, mailbox, or reception.
Delivery Exception	An issue occurred (e.g., weather, address, failed delivery).	Contact the carrier or Jomashop for assistance.
Returned to Sender	The package could not be delivered and is going back to Jomashop.	Contact support to request a resend or refund.

Common Issues & FAQs

Why hasn’t my tracking number activated yet?

Carriers can take 12–24 hours to scan the shipment after a label is created. If the code doesn’t show progress, give it a day and try again. If more than 48 hours pass, contact Jomashop support.

How long does shipping take?

Standard U.S. delivery: 3–5 business days
Expedited shipping: 1–2 business days (if selected at checkout)
International delivery: 7–14 business days, depending on location and customs

Shipping time starts after the order ships, not from the moment you place it.

My order says “Delivered”, but I didn’t receive it—what do I do?

First, check around your entrance, porch, mailbox, or building lobby. Ask neighbors or building management if they accepted it. If still missing, contact the carrier directly and file a claim. Then contact Jomashop support—they may assist with a GPS scan proof or a replacement.

What does “Delivery Exception” mean?

This usually points to a failed delivery attempt, weather delay, customs hold, or incorrect address. Use the tracking link to see the reason, then follow up with the carrier or Jomashop, depending on what’s listed.

Can I track my order if I checked out as a guest?

Yes. Use your order number and email address on the Order Status page to pull up your status. You’ll also receive all tracking info by email.

Link to Official Help Center

For order status issues, lost parcels, or shipping delays, visit: Jomashop Help Center.

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