AutoZone package tracking

How to Track an AutoZone Order: A Simple Guide

You just ordered a part or some accessories from AutoZone — maybe a new brake pad, headlight bulb, or that gadget you "definitely needed". Now you're left wondering: When will this thing arrive? And how do I track it?

No stress. AutoZone’s tracking system is straightforward once you get the hang of it. Whether you have a tracking number or you're checking via your account/email, here’s exactly how to track your AutoZone order step by step.

How to Track an AutoZone Order

There are a few ways to track your order: using the tracking number, checking your AutoZone account, or using a third-party tracker if you like one screen for everything.

Using Your Tracking Number

After your order ships, AutoZone emails you with a shipping confirmation that includes your tracking number and usually a direct link to the carrier (UPS or FedEx, mostly).

Here’s what to do:

  • Open that shipping confirmation email.
  • Find the tracking number and click the link, or copy it.
  • Go to the carrier’s site (UPS or FedEx).
  • Paste the number and hit “Track”.


Now you'll see where your part is — when it left, where it’s headed, and the estimated delivery date. Just know that updates sometimes take a few hours after shipping.

Through Your AutoZone Account

If you created an account or logged in to order:

  • Go to autozone.com and sign in.
  • Click on “Order History” under your account.
  • Find your order and click on “Track”.


You’ll see the status, tracking number, and expected delivery date all in one place — no digging through your inbox is required.

Third-Party Tracking Apps

Want to track all your shipments in one app? Use something like Packy App. Just pop the tracking number in, select the carrier, and you'll get live updates (and push notifications, if you like).

AutoZone Tracking Number Formats

Here’s what you’re likely to see:

CarrierExample FormatNotes
UPSStarts with “1Z” + 16 charsThe most common format used by AutoZone
FedEx12–15 digitsUsed for heavy or express items


Check the prefix in your tracking number to know where you're tracking it.

Couriers AutoZone Uses

AutoZone ships mainly using:

  • UPS — Ground and express services
  • FedEx — Ground or home delivery for specialty parts

If you live in a remote area, they might sometimes use USPS for final-mile delivery.

Order Delivery Statuses

When checking tracking, you’ll see statuses like:

StatusWhat It MeansAction
Order ConfirmedAutoZone got your orderWait for packing
Preparing for ShipmentThey’re getting your parts labeledSit tight
ShippedThe package is with the carrierStart tracking
In TransitIt’s moving through the shipping networkWatch for updates
Out for DeliveryIt’s on a truck heading to youBe ready to pick it up
DeliveredIt’s been dropped offCheck your doorstep or mailbox
ExceptionDelay or issue (address, weather, etc.)Contact the carrier or AutoZone support


AutoZone Customer Service

If something’s off — missing parts, wrong item, or shipments stuck — you can:

  • Chat live on their site or app
  • Call them (check hours for your time zone)
  • Email support, usually via a ticket form


They’re pretty solid with parts issues or delivery problems.

Common Issues & FAQs

I didn’t get a tracking number?
That usually means the order is still being processed — check back later or reach out if it's been over a day.

My tracking hasn’t been updated in a while.
This can happen during shipping midpoints. Wait a day or two, then contact the carrier or AutoZone if there’s no change.

Delivery says “Delivered,” but no package?
Look around your property or check with neighbors. If it’s truly missing, report it to the carrier and AutoZone ASAP.

Can I change my shipping address?
Only before the label is printed. Once it's in "Preparing" or "Shipped," it's too late — you'll have to address it with the courier.