How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

ASOS package tracking

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ASOS
https://asos.com/us/topshop/?r=1
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How to Track an ASOS Order: A Simple Guide

You just hit “Complete Order” on ASOS — maybe some trendy jeans, cute dresses, or that statement coat you’ve been eyeing. Now comes the waiting part, and you're probably asking: “Where’s it at?” “When’s it arriving?” No worries! Tracking an ASOS order is easy once you know the steps. We’ll walk you through it, spoiler-free and zero guesswork.

How to Track an ASOS Order

ASOS gives you several options depending on how you checked out—logged in, guest checkout, or via the app. You can use your tracking number directly, access your order through your account, or check via guest lookup. Here’s how each method works:

Using Your Tracking Number

Once your order ships, ASOS sends you an email titled something like “Your ASOS order has been dispatched” with your tracking number and a link to the courier.

Here’s what to do:

Open that email from ASOS.
Find the tracking code (usually a long string—depends on the carrier).
Click the provided tracking link or copy the number.
Go to the carrier’s website.
Paste it into their search field and click Track.

Then you’ll get live updates—“In Transit,” “Departed,” “Out for Delivery,” and “Delivered.” If you don’t see info immediately, don’t panic: tracking sometimes refreshes only after the first scan at a facility.

Tracking via Your ASOS Account

Logged in when you shopped? Even better.

Visit asos.com or open the ASOS app and sign in.
Click your account icon (top corner on desktop or bottom nav in the app).
Go to “My Orders”.
Select the order you want to track, then click “View tracking”.

This will show the courier, tracking number, current location, and estimated arrival date—no need to dig into emails.

Using Third-Party Tracking Apps

Prefer seeing everything in one place? Apps like PackyApp.

Copy the tracking number from ASOS and paste it into one of these apps. They’ll auto-detect the courier and give you push notifications as updates come in.

ASOS Tracking Number Formats

ASOS works with multiple carriers, so you might see a range of tracking formats. Here are some examples:

Carrier	Example Format	Notes
UPS	Starts with “1Z” + 16 chars	Common for US and express deliveries
FedEx	12–15 digits	Used for express or large shipments
USPS	20–22 digits or 13-char mix	For standard U.S. deliveries
DPD	14-digit numeric	Common in the UK and Europe
Hermes / Evri	Mix of letters/numbers	UK courier

Check the format, then match it to the right courier site.

Couriers Used by ASOS

Depending on your delivery address and items, ASOS uses a mix of carriers:

U.S.: UPS, FedEx, USPS for final-mile
UK: DPD, Royal Mail, Hermes/Evri
EU/non-EU: DPD, DHL, UPS, and national postal services

ASOS always lists the courier and tracking link in your dispatch email and your order page.

Order Delivery Statuses — What They Mean

You’ll encounter tracking status updates—here’s what they mean and what you can do:

Status	What It Means	What You Should Do
Label Created	The label was made, but has not yet been collected by the courier	Give it a few hours to go live
Picked Up	The courier has picked up your package	The real journey begins
In Transit	It's moving through the carrier network	Standby for the next updates
Departed Facility	It’s left a sorting hub	Still moving closer to you
Arrived at the Facility	It has reached a local delivery center	Delivery is next
Out for Delivery	It’s on the vehicle headed to your address	Be around—the driver’s coming
Delivered	Your parcel has been dropped off	Check all typical delivery spots
Exception/Delayed	Something’s up (bad weather, address issues, etc.)	Contact the courier or ASOS ASAP

If updates stall for more than 48 hours after pickup, it’s wise to check with the carrier or ASOS support.

ASOS Customer Support

Need help? Here's how to get support:

Live Chat in the ASOS app or site (usually fast).
Help Center with FAQs and delivery info.
Email/Contact Form for non-urgent matters.
Phone Support is available in some countries (check region-specific details).

Provide your order number and tracking info, and they’ll help resolve any hiccups.

Common Issues & FAQs

No tracking info yet?
Email may take up to 24 hours to arrive post-shipment, especially over weekends. If it’s been longer, check spam or use account lookup.

Tracking not updating?
Sometimes carriers miss scans or there’s a short delay. If it stalls for 3+ days, reach out to ASOS.

It says “Delivered,” but nothing here?
Check around your front door, porch, with neighbors, or any safe drop spot. Still missing? Contact the courier, then ASOS support.

Can I reroute my order?
Once ASOS has shipped it, you might still request rerouting through the carrier, but fees or restrictions may apply.

How long does delivery take?
U.S. Standard: 3–5 business days
U.S. Express: 1–3 business days
UK/EU: 2–5 working days

Delays can occur during holidays or busy sales periods.

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