How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the "Find package" button. The system will then begin tracking the package's journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store's account, find the "My Orders" section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store's customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package's movement.

Relay delivery tracking

R

Relay
https://relaytech.co/
Support
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[email protected]
Rating

4.9

Relay tracking numbers

1.1 What is the Relay tracking number?

A tracking number from Relay is more than just a code — it’s your window into the real-time journey of your shipment. With this number, customers can track the progress of their parcel from collection to delivery, including when it has been collected, sorted, transferred between hubs, and finally delivered. Relay’s system updates at every checkpoint, allowing both senders and recipients to monitor progress and avoid delays or misunderstandings. Whether you’re shipping locally or across borders, the tracking number ensures full transparency and peace of mind.

1.2 Where to find Relay tracking numbers

When you ship with Relay, a unique tracking number is generated as soon as the parcel enters the network. However, in some cases, it may not reach the recipient—especially if the platform or store handling the order didn’t forward the confirmation message. That’s why knowing where to look can be crucial for ensuring a smooth delivery tracking process.

Check the order confirmation email from the retailer or seller—it often includes shipment details and the tracking number.
Review SMS messages from Relay or the sending merchant, particularly if you provided your mobile phone number during checkout.
Log in to your Relay account dashboard, assuming you registered with Relay or created a user profile during shipping.
Examine the printed shipping receipt or invoice given at the drop-off location or physical store.
Contact the sender or merchant directly and request a resend of the tracking number—they usually have it in their shipment records.

1.3 Relay tracking number formats

Relay uses a standardized tracking number format to help users easily identify and monitor shipments.

Example Tracking Number: RELRKPCQ1VQ7

Prefix "REL" – Indicates the parcel is being handled by Relay.
Alphanumeric Code – The remaining characters (RKPCQ1VQ7) are a unique combination of letters and numbers used to identify the specific shipment.
Length – Typically 12 characters long, combining uppercase letters and numbers.
No Special Characters – Relay tracking numbers do not include hyphens or spaces.

Each tracking number is unique, globally recognized, and required to monitor your package through Relay’s tracking page or third-party trackers.

2. Relay tracking statuses

2.1 Common Relay statuses and their meanings

Status	Description	Action Required
Awaiting Your Parcel	Relay is waiting to receive the package from the sender.	No action needed (sender’s step)
Preparing Pickup	The parcel is being prepared for handover to Relay.	No action needed
Parcel Received by Relay	The package has been officially handed over to Relay.	No action needed
Available for Pickup	The parcel has arrived at the pickup location and is ready for collection.	Yes – Pick up your package
Collection Complete	The parcel has been successfully collected by the recipient.	No further action

3. Comparison of Relay mailing services

Service	Approx. Pricing	Delivery Speed	Additional Features	Max Weight
Domestic Express	~1,500 KZT for up to 0.5 kg; +500 KZT per extra 0.5 kg	1–4 business days between cities	Door-to-door courier, SMS/email updates, packaging support, 2 delivery attempts	Up to ~30 kg (rate increases after 10 kg)
Economy Parcel (Domestic)	~3,800–7,000 KZT for 5–20 kg, region-dependent	7–10 business days between major cities	Affordable rates, volumetric weight applied, fixed intra-city pricing	Up to 1,000 kg (best for bulk shipments)
EMS International	~9,750 KZT for the first kg	4–6 days domestically; international varies	Priority handling, global tracking, customs support	Up to 30 kg, max length 1.5m, total size ≤ 3m
ePacket Plus (China → KZ)	~10,000–20,000 KZT depending on weight	5–8 business days from China	Real-time tracking, delivery to pickup point or kiosk, great for e-commerce packages	Up to ~20 kg (may increase over time)

4. Contact information for Relay

4.1 Relay customer service channels

Email: [email protected] — direct email for inquiries, complaints, or requests. Ideal for non-urgent issues or when attaching documents and photos is required. Customers typically receive a response within one business day.

Website: https://relaytech.co/ — the main portal for support, FAQs, tracking, and news updates. Offers self-service options and guides for customers needing quick help.

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