Relay delivery tracking

Relay Tracking Numbers


What is a Relay Tracking Number?

A Relay tracking number is the shipment reference used to monitor a parcel from shipment creation through transit scans and final delivery confirmation.


Where to Find Relay Tracking Numbers


You can usually find this number in the seller's dispatch message, marketplace order details, shipping label receipt, or by requesting it directly from the sender.


Relay Tracking Number Formats


Relay tracking references are usually alphanumeric and differ by route and partner integration. Many appear as 10-20 character shipment IDs. Enter the tracking number exactly as provided.


Relay Tracking Statuses


Common Relay Tracking Statuses and Their Meanings

Original StatusTranslated StatusDescriptionAction Required
Shipment Created
Shipment was created and registered in the system.Wait for the first physical scan.
Picked Up
Carrier collected the parcel from the sender.No action.
In Transit
Parcel is moving between origin and destination facilities.No action.
Arrived at Facility
Parcel reached a sorting or destination hub.No action.
Out for Delivery
Parcel is assigned to a courier for final delivery.Ensure someone can receive it.
Delivered
Parcel was delivered successfully.No action.
Delivery Attempted
Courier attempted delivery but could not complete handover.Arrange redelivery or pickup if available.


Contact Information for Relay


Relay Customer Service Channels