Dragonfly delivery tracking

Dragonfly tracking numbers

1.1 What is the Dragonfly tracking number?

The track number in the Dragonfly service is your digital key that opens access to complete information about the route and status of your parcel. The tracking system records every event: when the parcel leaves the sender, passes through logistics centers, crosses borders, and when it leaves for delivery to the final recipient.

This makes it possible to plan receipt taking into account current information and quickly respond to any changes in the schedule. In the conditions of modern logistics, when speed and accuracy are of key importance, the presence of such a tool increases the level of trust and comfort of customers.

1.2 Where to find Dragonfly tracking numbers

If you cannot find a tracking number from Dragonfly:

Start by checking your email inbox, including spam and junk folders, as sometimes tracking notifications get filtered out.

If the number is still missing, reach out to the seller or the online store where you placed your order since they typically have access to the shipment details and can share the tracking number with you.

If you are still unable to obtain it, contact Dragonfly’s customer support through their official website or phone number and provide your order details so they can help you locate the tracking number or explain any delays.

1.3 Dragonfly tracking number formats

The Dragonfly tracking number format, as seen in the example DRNFLY000014086250, typically follows this structure:

  • Prefix: DRNFLY. Identifies the courier (Dragonfly).
  • Body: A series of 15 numeric digits (e.g., 000014086250). A unique shipment identifier, likely assigned sequentially.
  • No spaces or special characters
  • The tracking number is continuous and alphanumeric.
  • Dragonfly tracking numbers begin with a fixed courier code DRNFLY followed by a unique 12–15-digit numeric string. This structure helps both senders and recipients track packages throughout the delivery journey. 

2. Dragonfly tracking statuses

2.1 Common Dragonfly statuses and their meanings

StatusDescriptionAction Required
Shipment details receivedDragonfly has received the shipment information from the sender.No action needed.
Parcel received by DragonflyThe parcel has been handed over by the merchant to Dragonfly's local station.No action needed.
Preparing shipment for deliveryThe parcel is being processed at the local station before dispatch.No action needed.
Out for deliveryThe parcel is on its way to the recipient's address.Be ready to receive the parcel.
Delivered to the doorstepThe parcel has been successfully delivered to the recipient’s address.Check the doorstep or delivery spot.


3. Comparison of Dragonfly mailing services

ServicePricing StructureDelivery SpeedsAdditional FeaturesMaximum Weight
LocalFlat rate from $6.99Next dayReal-time tracking, door-to-door deliveryUp to 25 kg
RegionalDistance-based pricing from $12.99Next dayTracking, secure handling, and contactless deliveryUp to 25 kg
NationalWeight- and zone-based (from $15)1 - 7 daysFull tracking, delivery confirmation, and optional insuranceUp to 25 kg


4. Contact information for Dragonfly

4.1 Dragonfly customer service channels

Dragonfly support is available through two main channels.

The first is a hotline at 1800 568 909, which allows customers to quickly get help with shipping, clarify information about their shipment, or report a problem. Calls are accepted during business hours, Australian Eastern Standard Time (AEST).

The second channel is the company's official website https://dragonflyshipping.com.au/ , where you can check the status of your package, learn more about available services, rates, and fill out a feedback form. The website also has a FAQ section, which allows you to find answers to common questions yourself.