How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the “Find package” button. The system will then begin tracking the package’s journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store’s account, find the “My Orders” section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store’s customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package’s movement.

Alibaba.com Logistics delivery tracking

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Alibaba.com Logistics
https://logistics.alibaba.com/
Support
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Alibaba.com Logistics tracking numbers

What is the Alibaba.com Logistics tracking number?

The Alibaba.com Logistics tracking number is an essential tool for tracking the movement of goods purchased through the Alibaba platform. It is a unique code assigned to each shipped package, allowing buyers to check its status from the moment of dispatch to delivery. Depending on the shipping service used for transportation, the tracking number provides access to detailed information about the route, including customs procedures, transportation stages and the location of the goods. It helps ensure the security of the purchase and timely delivery, which is a key element for buyers on the Alibaba.com platform.

Where to find Alibaba.com Logistics tracking numbers

If you have not received a tracking number for your package via Alibaba.com Logistics, you should first check the information provided by the seller through the platform.

If you purchased the product through Alibaba, the seller should provide a tracking number after the product is shipped. If this number is not provided, please contact the seller through the Alibaba messaging system to find out. You can also contact Alibaba support for assistance if the tracking number has not yet been provided.

Alibaba.com Logistics tracking number formats

The tracking number format for Alibaba.com Logistics typically follows a specific pattern. In the example you provided, ALS00936198198, here's how it can be broken down:

Prefix (ALS): This part indicates the logistics service provider. "ALS" stands for Alibaba Logistics, which is associated with the logistics network used by Alibaba to handle shipments.
Numbers (00936198198): These digits represent a unique identifier for the specific shipment. They help track the individual parcel as it moves through the logistics network.

Alibaba.com Logistics tracking statuses

Common Alibaba.com Logistics tracking statuses and their meanings

Status	Description	Action Required
Pickup successfully from the seller	The package was collected from the seller.	No action required
Warehouse inbound complete	The package has arrived at the warehouse and is ready for processing.	No action required
The package has been screened and confirmed, waiting for for payment	The package has passed screening and is awaiting payment confirmation.	Make payment for the package.
Payment success, pending outbound release	The payment was successful, and the package is awaiting outbound release.	No action required
The package has been released from the warehouse	The package has been released for shipment.	No action required
Cargo is on a scheduled flight	The package is on its scheduled flight to the destination.	No action required
Departure from Origin Port	The package has left the origin port.	No action required
Arrival at Destination Port	The package has arrived at the destination port.	No action required
Destination customs clearance is in progress	The package is undergoing customs clearance at the destination port.	Wait for customs clearance.
Destination customs clearance complete	The package has completed customs clearance.	No action required
The terminal carrier has picked d it up and the package will be delivered	The delivery carrier has received the package and will deliver it.	No action required
Arrived at the forwarding centre	The package has arrived at a forwarding centre in the destination country.	No action required
Delivery scheduled	The package's delivery has been scheduled.	Wait for delivery
Out for delivery: Goods have arrived at the pickup point; awaiting the buyer to pick them up.	The package is out for delivery and awaiting pickup.	Pick up the package if required.
Successfully delivered	The package has been successfully delivered.	No action required
Cargo boarded, last-mile carrier: FedEx	The cargo has been handed over to FedEx for final delivery.	No action required
Expect direct flights this week	The flight is scheduled to arrive within the week.	No action required
The flight has taken off and is expected to arrive in the local area within 1-2 days.	The package's flight has left and will arrive soon.	No action required

Comparison of Alibaba.com Logistics mailing services

Service	Pricing Structure	Delivery Speeds	Additional Features	Maximum Weight
Express & Special Line & Small Package	$10 - $50 (small packages), $50 - $200 (larger packages)	Fast, usually 3-7 days	Priority handling, direct routes, door-to-door service	Up to 30 kg (varies by provider)
Air Transport	$100 - $600 (depending on weight and route)	1-7 days (depending on route)	High-speed delivery, less prone to delays, global reach	Up to 70 kg (depending on airline and destination)
Multimodal Transport	$150 - $1,000 (depending on weight, distance, and mode)	Flexible, depending on the mode	Combines air, sea, and land transport for optimized costs	Varies by mode of transport

Contact information for Alibaba.com Logistics

Alibaba.com Logistics customer service channels

Alibaba.com Logistics provides various customer service channels to assist users with their logistics needs. You can reach their customer support team through the following methods:

Phone: You can contact Alibaba.com Logistics customer service at the phone number +86 400-826-1688. This is a dedicated line where you can inquire about shipping, tracking, and other logistics-related concerns.
Website: The Alibaba.com Logistics website is available at https://logistics.alibaba.com/. Through the website, users can access detailed information about services, track shipments, and find solutions to their logistics requirements. Additionally, the site may have live chat options, FAQs, and other resources to help resolve issues.

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