How can I track my package with a tracking number?

To track your package by the tracking number, simply paste or manually enter the tracking number into the input field on the Packy website and click the “Find package” button. The system will then begin tracking the package’s journey, and you will be able to see the latest updates on its movement.

How to track order with an order number?

To track an order by the order number, go to the online store’s account, find the “My Orders” section, select the order you want to track, and find the tracking number there. If the store or marketplace does not provide a tracking number for the order, you will need to contact the store’s customer support.

How do you track international packages and deliveries?

We use a carrier auto-detection algorithm to track international parcels and deliveries. It allows us to find shipment data throughout its entire journey with multiple carriers (if applicable) and provide our users with the most accurate and detailed information about their package’s movement.

MY delivery tracking

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MY tracking numbers

What is the MY tracking number?

The MY track number for the Malaysia delivery service is an important tool for ensuring transparency and reliability of the delivery process. It allows you to track the path of your parcel in real-time, from the moment of dispatch to the moment of delivery. Thanks to the tracking number, you can track all important stages of delivery, find out about the arrival time and quickly get a solution in case of any delays or problems with delivery.

Where to find MY tracking numbers

If you have not found the tracking number for your package via MY, please contact the seller or the company through which you made the purchase. The tracking number is usually provided at the time of shipment, so it should be listed on the order confirmation or in the instructions provided by the seller.

If the tracking number was not provided, please check your messages or emails that may contain this information. If you still cannot find the tracking number, please contact MY support for assistance and further tracking of your package.

MY tracking number formats

The format of the MY shipping service tracking number has a specific structure that includes several parts:

The prefix "MY": This prefix indicates that the tracking number belongs to the MY shipping service.
Space after the prefix: This is followed by a serial code, which can be arbitrary, but usually consists of a combination of letters and numbers that indicate a unique identifier for the package or shipment.
Region or branch code: In this case, "DB" can indicate a specific region or branch of the company.
Numeric code: This is followed by a unique number that identifies a specific shipment. For example, in the number MYIDB00006430YQ, the "00006430" part is the numeric code of the shipment.
Suffix "YQ": This is usually the final part of the number, which can indicate the type of shipment or additional information about the delivery method.

MY tracking status

Common MY tracking statuses and their meanings

Status	Description	Action Required
Item Accepted	The package has been received by the carrier for shipment.	No action is required.
Scan Complete	The scanning of the package has been completed at the origin.	No action is required.
Goods Ready for Departure	The package is ready to leave the origin for transit.	No action is required.
Departed from Origin	The package has left the origin location.	No action is required.
Goods in Transit	The package is en route to its destination.	No action is required.
We Have Your Package	The carrier has received the package and it is now being processed.	No action is required.
Container Pickup	The package is being loaded into a shipping container.	No action is required.
Arrived at FedEx Facility	The package arrived at a FedEx facility during transit.	No action is required.
Import Scan	The package has undergone an import scan at a customs facility.	No action is required.
Departed from FedEx Facility	The package has left the FedEx facility for further transit.	No action is required.
Out for Delivery	The package is now out for delivery to the recipient’s address.	Prepare for receipt of the package.
Prepare to Dock	The package is nearing its delivery destination and is preparing to dock.	No action is required.
Delivered	The package has been successfully delivered to the recipient.	No action is required.

Comparison of MY mailing services

Service	Pricing Structure	Delivery Speeds	Additional Features	Maximum Weight
US Direct Line	$10 - $50	2-5 business days (domestic)	Reliable tracking, door-to-door service	Varies by package size
Europe Express	$50 - $150	3-7 business days (from US to Europe)	Fast delivery, express clearance	Varies by package size
Commercial Express	$100 - $500+	2-5 business days (international)	Priority handling for commercial goods	Varies by package size
Air-Sea Express	$50 - $300	5-15 business days (mix of air and sea)	Cost-effective, flexible shipping options	Varies by package size

Contact information for MY

MY customer service channels

MY customer service offers several ways for customers to get assistance:

Phone: You can contact MY customer service by calling 15871460413 for support with tracking, shipping inquiries, and other customer service needs.
Email: For written inquiries or more detailed requests, you can reach the customer service team via email at [email protected]. This is ideal for issues that require documentation or a more thorough response.
Website: For more information or self-service, you can visit the official MY website at www.zsmy56.com. Here you can access tracking information, FAQs, and other resources to assist with your shipment.

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